Fraud Analyst - Remote

Intelogix - Lakeland, FL

Full-time - Entry Level

Remote - Lakeland, FL

5,001-10,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

InteLogix is seeking a Fraud Analyst to join our organization in a remote capacity. In this role, you will serve as the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a customer-focused mindset. As a Fraud Analyst, you will be responsible for analyzing network traffic and orders to assess risk and mitigate fraud. You will handle inbound calls regarding suspected fraud traffic, identify theft, and credits, as well as make outgoing calls to follow up on fraud orders and secure equipment. This position requires a creative problem solver who is results-oriented and empathetic, connecting with customers to navigate and influence solutions effectively. At InteLogix, we pride ourselves on our commitment to customer service and our ability to engage, listen, and resolve consumer concerns with empathy and innovation. With over 65 years of experience and a diverse portfolio of clients, we have built a reputation for providing a full suite of contact center solutions. Our team of over 7,000 employees across the Americas and the Philippines is dedicated to making lives better through our services. If you are energetic, enthusiastic, and driven to deliver effective results while providing excellent customer service, this is the career for you!

Responsibilities

• Analyze network traffic and orders to assess risk and mitigate fraud
• Handle inbound calls regarding suspected fraud traffic, identify theft and credits
• Make outgoing calls to follow-up on fraud orders and secure equipment
• Review traffic patterns and orders for fraudulent activity
• Create cases for customers and update order information related to fraud
• Work on alarming cases from various fraud queues
• Operate in a fast-paced environment requiring timely data analysis and decision making
• Utilize system tools to close cases and prevent fraud loss
• Manage multiple systems and fraud queues simultaneously
• Manage high-volume workload to effectively mitigate fraud

Requirements

• Must provide your own computer monitor, remaining equipment will be provided
• Must be 18 years of age or older
• High School Diploma or equivalent
• Must have dedicated work space free of distraction
• Excellent communication skills
• Must have high-speed internet and ability to direct plug into ethernet portal
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us
• Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.

Benefits

• Paid training
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Employee discount