Fraud Analyst Representative

State Department Federal Credit Union - Alexandria, VA

Full-time - Mid Level

Remote - Alexandria, VA

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

The State Department Federal Credit Union is seeking a Fraud Analyst Representative who will play a crucial role in minimizing losses and ensuring regulatory compliance through detailed analysis and research. This position is essential for driving down fraud losses by implementing effective responses to fraud chargebacks. The successful candidate will utilize analytics and industry best practices to assist in the implementation of payment methods that optimize the balance between authorization rates and fraud prevention. The role requires collaboration with vendors and management of fraud and ATM/ITM software solutions, focusing on continuous improvement in fraud prevention strategies. In this position, the Fraud Analyst Representative will be responsible for ensuring compliance with applicable regulations and providing technical, research, and administrative support for fraud investigations. This includes making recommendations on system parameters and third-party strategies to enhance fraud detection and prevention. The candidate will need to conduct thorough analyses to maximize cost efficiency and will be expected to stay updated on the latest trends and regulations in the financial services industry. The ideal candidate will thrive in a dynamic environment and will be committed to maintaining the integrity and confidentiality of sensitive information. They will be expected to work independently while also being a collaborative team player, contributing to a culture of excellence and innovation within the organization.

Responsibilities

• Conduct detailed analysis and research to minimize fraud losses and ensure regulatory compliance.
• Drive down fraud losses through effective responses to fraud chargebacks.
• Maximize cost efficiency through detailed analysis and research.
• Utilize analytics and industry best practices to implement payment methods that optimize authorization rates and fraud prevention.
• Work with vendors and manage fraud and ATM/ITM software solutions.
• Ensure compliance with applicable regulations and provide technical, research, and administrative support for fraud investigations.
• Make recommendations on system parameters and third-party strategies.

Requirements

• At least seven years of experience in card issuing/acquiring processes, Reg E, BSA chargebacks or Fraud experience.
• Working knowledge of e-commerce credit and debit card processes, terminology and software.
• Strong interpersonal skills and attention to detail.
• Ability to coordinate/manage multiple tasks simultaneously.
• Knowledge of credit and debit transaction processing and systems and banking/credit union regulations.
• Knowledge of SDFCU and PSCU/FD (or related type systems) systems and regulatory rules preferred.
• Strong PC skills including proficiency using MS Word and Excel.
• Good communication skills, including the ability to compose and edit professional correspondence.
• Demonstrated teamwork skills.
• Ability to make decisions with limited information and analyze transactions and account relationships to assess risk.
• Ability to multi-task, work independently, and work under time constraints.
• Ability to independently exercise good judgment and analytical skills under strict time constraints.
• Ability to effectively and professionally interact with all levels of employees and members.
• High degree of integrity and respect for confidentiality and privacy of information.
• Detail-oriented and well organized with the ability to be flexible and work independently.
• Business degree from an accredited university preferred.

Nice-to-haves

• Knowledge of SDFCU and PSCU/FD systems and regulatory rules.

Benefits

• Diversity and Inclusion: Work in an environment that values and respects all team members.
• Paid Holidays: Enjoy 12 paid holidays a year, including your birthday.
• Flexible Work Options: Potential work-from-home options after the introductory period.
• Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance.
• Tuition Reimbursement: Support for your ongoing education and career development.
• Commute/Parking Incentives: Financial incentives for your daily commute.
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages.
• Gym Reimbursement: Stay healthy with our gym membership reimbursement program.
• Team Bonding: Participate in company and team bonding events that foster a collaborative work environment.