Fraud Analyst (Seasonal)

Fashion Nova - Beverly Hills, CA

Full-time - Entry Level

Beverly Hills, CA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Fraud Analyst (Seasonal) at Fashion Nova is responsible for monitoring and reviewing e-commerce sales orders to identify trends and patterns of fraud or credit card misuse. This temporary role is crucial for maintaining the integrity of online transactions during the busy holiday season, from November 4, 2024, to January 4, 2025.

Responsibilities

• Monitor and review e-commerce transaction data and Fashion Nova member accounts for suspicious activity and potential fraudulent activity.
• Approve or cancel sales orders in accordance with pre-established fraud guidelines.
• Assist customer service representatives with customer inquiries or issues regarding customer accounts and order statuses.
• Verify all fraud-related documentation in order to perform due diligence on any fraud-related activities.
• Perform administrative and clerical tasks such as filing, following up on email correspondences, and data entry.

Requirements

• 1-2 years of fraud prevention experience required.
• Work experience in e-commerce, electronic payment fraud, risk operations, or credit card industry regulations is preferred.
• Must be able to effectively multi-task in a fast-paced environment with a heavy workload.
• Must be highly attentive to detail.
• Must have excellent written and verbal communication skills.
• Knowledge of fraud detection tools.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance