Fraud Analyst (Temporary)

About the position

IGT is seeking a Payment Services Fraud Analyst to join our Cashless Payments Team based in Providence, RI. Reports directly to the Manager of Fraud and Risk Services, Payment Services. This is a temporary role anticipated for 6+ months (not benefits eligible) and hybrid onsite 2-3 days per week at our Providence, RI office.

Responsibilities

• Perform operational tasks found by policies and procedures related to fraud management
• Support in-depth data analysis, validation, and investigation as needed using multiple systems including payment gateway, KYC and geolocation portals, consolidating data, and manually manipulating large sets of data using Excel
• Generate ad-hoc reports as required in a timely and accurate manner
• Support a variety of account and payment administration tasks relating to daily finance and client support queries
• Undertaking operational risk management duties primarily focusing on game play reviews, regulatory review procedures, card-present and card-absent fraud, payments fraud, and operational fraud
• Identify payment and fraudulent activity trends and make recommendations on appropriate changes in order to minimize identified risk
• Ensuring key security and risk objectives are met by effective management of company and third-party risk tools
• Managing player accounts including fund transfers, account privileges, payment requests etc.
• Responding to and disputing potential chargeback transactions, reporting and tracking dispute resolution
• Additional duties as required

Requirements

• Knowledge of MS Office Suite including Excel and PowerPoint
• A standout colleague who enjoys researching and has a strong desire to learn
• Personal energy to proactively address situations and follow a positive approach, resilience in front of change and obstacles
• Excellent communication skills, with the ability to understand business needs and interact at all levels of the business
• Analytical, well organized, and thorough

Benefits

• 401(k) Savings Plan with Company contributions
• Health, dental, and vision insurance
• Life, accident, and disability insurance
• Tuition reimbursement
• Paid time off
• Wellness programs
• Identity theft insurance