Fraud Analyst

Horizon Bank - Michigan City, IN

Full-time

Michigan City, IN

Credit Intermediation and Related Activities

About the position

As a Fraud Analyst at Horizon Bank, you will play a crucial role in safeguarding the financial integrity of our customers by investigating forgery and theft within their accounts and transactions. Your primary responsibility will be to track and monitor all transactions and activities associated with customer accounts, including debit transactions, disputes, check fraud, ACH, and wire activity. This position requires a keen eye for detail and a commitment to compliance with all relevant banking regulations. You will perform various quality control reviews and monitoring to ensure adherence to these regulations, contributing to the overall security of the bank's operations. In this role, you will be responsible for researching criminal fraud methods and tools, tracking financial data, and creating reports that identify and investigate potential fraudulent activities. You will also develop techniques and tools that are useful in the prevention of fraud. It is essential to adhere to all bank policies and procedures, including BSA, OFAC, CIP, and related acts, while participating in ongoing training related to these areas. You will represent Horizon Bank to both internal and external contacts in a courteous and professional manner, whether in face-to-face interactions, written communications, or telephone conversations. Protecting the confidentiality of customer and account information is paramount, and you will demonstrate Horizon Bank's commitment to the communities we serve through active involvement in local organizations and events.

Responsibilities

• Investigate forgery and theft within customer accounts and transactions.
• Track and monitor all transactions and activities associated with customer accounts.
• Process day-to-day consumer disputes for unauthorized debit transactions.
• Provide backup for legal document processing and BSA transactional monitoring.
• Perform customer and transaction analytics to identify potential fraud trends.
• Participate in ongoing training to stay updated on new fraud trends, risks, and procedures.
• Create reports identifying and investigating possible fraudulent activities.
• Develop techniques and tools useful in the prevention of fraud.
• Communicate with regulators, vendors, advisors, and managers regarding banking transactions and issues.

Requirements

• Three years of general banking or regulatory agency experience, with an emphasis in compliance and/or operations.
• College degree or equivalent banking experience desired; High School diploma or GED is required.
• Basic knowledge of bank administration, lending, and operations products and services, related state and federal laws and regulations, and other bank operational policies and procedures.
• Ability to proactively identify and assess potential concerns and risks.
• Comprehensive understanding of general banking compliance regulations and laws.
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).
• Strong interpersonal and communicative skills, with effective written and verbal communication.
• Highly organized, self-starter, and adaptable to change.
• Exceptional organization, time management, and follow-up skills.