Fraud Analyst

$63,150 - $90,000/Yr

Dish - Englewood, CO

Full-time - Entry Level

Englewood, CO

5,001-10,000 employees

Broadcasting and Content Providers

About the position

DISH, an EchoStar company, is seeking a detail-oriented and analytical Usage Fraud Analyst to join our dedicated team. In this role, you will play a crucial part in supporting our usage fraud prevention efforts by evaluating fraud prevention rules, conducting investigations, and providing insights to enhance our fraud detection strategies. The position is essential for ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns. You will be working closely with the Billing & Credit teams, who are committed to maintaining the integrity of our services and protecting our customers from fraudulent activities. As a Usage Fraud Analyst, you will be responsible for reviewing and evaluating fraud prevention rules and algorithms to ensure they effectively detect and prevent usage fraud. You will conduct investigations into suspected cases of account abuse, such as usage fraud and account takeover, gathering evidence and preparing detailed reports that document your findings and recommended actions. Your analytical skills will be put to the test as you analyze data using Excel or Google Sheets to identify trends, anomalies, and patterns indicative of fraudulent activity. Collaboration is key in this role, as you will work with cross-functional teams to identify areas for improvement in fraud prevention processes, systems, and procedures. You will also assist in the development and implementation of fraud prevention strategies, policies, and procedures. Staying informed about emerging fraud trends, techniques, and technologies will be crucial, as you proactively identify new fraud threats and vulnerabilities. Additionally, you will provide support and expertise to internal teams on fraud-related issues, including data analysis, rule optimization, and fraud investigation techniques.

Responsibilities

• Review and evaluate fraud prevention rules and algorithms to ensure they are effectively detecting and preventing usage fraud
• Conduct investigations into suspected cases of account abuse (usage fraud, account takeover, etc.), gather evidence, and prepare detailed reports documenting findings and recommended actions
• Analyze data using Excel / Sheets to identify trends, anomalies, and patterns indicative of fraudulent activity
• Collaborate with cross-functional teams to identify areas for improvement in fraud prevention processes, systems, and procedures as well as support them in customer fraud cases and escalations
• Assist in the development and implementation of fraud prevention strategies, policies, and procedures
• Stay informed about emerging fraud trends, techniques, and technologies, and proactively identify new fraud threats and vulnerabilities
• Provide support and expertise to internal teams on fraud-related issues, including data analysis, rule optimization, and fraud investigation techniques

Requirements

• Bachelor's degree in a relevant field such as business or criminal justice
• 2 years of experience in a similar role, preferably in fraud detection or investigation
• Strong proficiency in Excel for data analysis and reporting
• Experience with SQL is a plus but not required
• Excellent analytical and problem-solving skills, with a keen eye for detail
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Knowledge of fraud detection techniques and methodologies is desirable but not mandatory
• Relevant certifications (e.g., Certified Fraud Examiner) are a plus
• The ability to think critically and logically, drawing valid conclusions based on compelling facts and evidence, and present findings to business stakeholders

Nice-to-haves

• Experience with SQL
• Knowledge of fraud detection techniques and methodologies
• Relevant certifications (e.g., Certified Fraud Examiner)

Benefits

• 401(k) matching
• Employee stock purchase plan
• Flexible spending account
• Health savings account