FCB Banks is seeking dedicated and skilled professionals to join our team as Fraud Analysts. This full-time position is based in Swansea, IL, and is integral to our mission of providing exceptional customer service while ensuring the security of our banking operations. As a locally owned community bank, we pride ourselves on our commitment to our customers and the community. The Fraud Analyst will play a crucial role in detecting and mitigating fraudulent transactions across various delivery channels, including ATMs, debit cards, credit cards, checks, wire transfers, and other negotiable instruments. In this role, you will utilize your expertise to research potential fraud and system issues related to all banking transactions, including online and mobile banking. You will be responsible for reviewing and analyzing accounts and customer situations that may require specialized mitigation tools or a high level of knowledge regarding the evolving landscape of payment systems and electronic banking environments. Your work will directly contribute to minimizing losses and inconveniences for both FCB and its customers. The position requires a proactive approach to assist customers and bank staff with fraud mitigation and recovery of fraudulent transactions. You will handle customer documentation and correspondence related to Regulation E, investigate fraud or other issues related to transaction disputes, and review system and user access reports for potential fraud or security access problems. Additionally, you will be tasked with contacting cardholders to verify transactions, processing affidavit claims, and maintaining a high level of expertise regarding current fraud trends. This role also involves developing and maintaining contacts with local, state, and federal law enforcement agencies to ensure effective collaboration in fraud investigations.