Fraud Analyst

$70,000 - $110,000/Yr

Live Oak Bank - Wilmington, NC

Full-time - Mid Level

Wilmington, NC

Credit Intermediation and Related Activities

About the position

The Fraud Analyst at Live Oak Bank plays a crucial role in identifying and investigating fraudulent activities to protect the bank's assets and its customers. This position involves analyzing suspect reports, monitoring transactions, and collaborating with various internal teams to mitigate risks associated with fraud. The analyst will also engage with law enforcement when necessary and ensure accurate documentation of all actions taken.

Responsibilities

• Complete comprehensive analyses on suspect reports or fraud alerts.
• Investigate suspicious events to resolution.
• Take appropriate actions to prevent and/or minimize losses for Live Oak Bank and its customers.
• Review system-generated alerts to identify fraudulent activity related to ACH, debit and credit card, wire, digital banking, account openings, and other payment mechanisms.
• Determine action required to protect the Bank's assets; work with management on handling more complex cases as required.
• Track and document action taken in a timely and accurate manner.
• Open cases in the established case management system to include all records as defined by management.
• Escalate potential fraudulent schemes identified through the research process for the engagement of law enforcement personnel.
• Monitor consumer transaction and account activity for potentially fraudulent activity, including identity theft, account takeover, friendly fraud, and other identified risks.
• Communicate professionally with customers, financial institutions, and other Bank personnel to resolve problems or request additional information and/or documentation.

Requirements

• A Bachelor's degree - Preferred
• 3 - 5 years of experience in risk management, payment processing, fraud investigation, chargeback representation, or law enforcement - Required
• Must have working knowledge of fraud schemes, scams, and fraud systems - Required
• Knowledge of card processing, payment fraud prevention/detection techniques, and/or On-line Fraud Management - Required
• Professional Certifications (CAMS, CFE, etc...) - Preferred
• Excellent PC and technical proficiency in Microsoft Word, Excel, and PowerPoint - Required
• Strong analytic and problem-solving skills - Required

Nice-to-haves

• Professional Certifications (CAMS, CFE, etc...) - Preferred

Benefits

• Paid sick time