Fraud and Risk Associate

$40,997 - $56,098/Yr

Fanduel - Jersey City, NJ

Full-time - Entry Level

Jersey City, NJ

Amusement, Gambling, and Recreation Industries

About the position

The Fraud and Risk Support Associate at FanDuel is responsible for reviewing and resolving customer fraud contacts across the platform. This role requires a blend of customer service experience and an understanding of fraud risks in the gaming industry. The associate will work collaboratively to deliver outstanding fraud support, conduct identity verification, assist in fraud detection, and help mitigate losses.

Responsibilities

• Review and resolve inbound and outbound customer fraud contacts.
• Deliver outstanding fraud support to customers using email and phone support.
• Conduct customer identity verification and document authentication.
• Assist in reviews of reporting to identify, escalate, and resolve suspicious activity.
• Perform account due diligence to mitigate loss.
• Assist in the resolution of chargebacks and player disputes as needed.
• Detect fraud trends using various tools and systems.
• Organize data to help improve operational performance and meet team support goals.

Requirements

• Minimum 1 year of fraud experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields.
• Experience with help desk software (ZenDesk, Oracle etc.) preferred.
• Experience with payment processors (Braintree, PayPal etc.) preferred.
• Excellent verbal and written communication skills.
• Basic understanding of online gaming fraud schemes and categories as well as common fraud prevention strategies and systems.
• Basic analytical problem-solving skills.
• Availability to work flexible hours that include nights and weekends.

Nice-to-haves

• Passion for sports and/or gaming industry.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Disability insurance
• 401(k) matching program
• Paid personal time off
• 14 paid company holidays
• Paid sick time in accordance with applicable laws