Fraud Business Operations Analyst

$63,150 - $90,000/Yr

Dish - Bluefield, WV

Full-time - Mid Level

Bluefield, WV

Broadcasting and Content Providers

About the position

The Fraud Business Operations Analyst at DISH is responsible for analyzing and improving business processes related to fraud detection and prevention. This role involves data collection and analysis, identifying trends, and providing actionable insights to support strategic decision-making. The analyst will serve as a Subject Matter Expert (SME) for the Fraud and Customer Protection teams, focusing on device fraud prevention and enhancing fraud detection strategies.

Responsibilities

• Conduct investigations into suspected cases of device fraud, gather evidence, and prepare detailed reports documenting findings and recommended actions.
• Collect, analyze, and interpret data related to business operations to identify trends, issues, and opportunities for improvement.
• Collaborate with cross-functional teams and evaluate existing processes and workflows; recommend and implement changes to enhance efficiency and effectiveness.
• Assist in the development and implementation of fraud prevention strategies, policies, and procedures.
• Stay informed about emerging fraud trends, techniques, and technologies, and proactively identify new fraud threats and vulnerabilities.
• Provide support and expertise to internal teams on fraud-related issues, including data analysis, rule optimization, and fraud investigation techniques.

Requirements

• Bachelor's degree in a relevant field such as business or criminal justice
• 2 years of experience in a similar role, preferably in fraud detection or investigation
• Strong proficiency in Excel for data analysis and reporting
• Excellent problem-solving skills, with a keen eye for detail
• Ability to think critically and logically, drawing valid conclusions based on compelling facts and evidence, and present findings to business stakeholders
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Knowledge of fraud detection techniques and methodologies preferred

Nice-to-haves

• SQL is a plus

Benefits

• Flexible spending accounts
• HSA
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Career opportunities
• Flexible time away plan