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Unclassified - Cleveland, OH
posted 4 months ago
Full-time - Entry Level
Onsite - Cleveland, OH
10,001+ employees
About the position
This entry-level fraud position at Credit First National Association (CFNA) involves handling inbound calls related to fraud or unauthorized transaction claims. The role requires gathering necessary information from consumers to initiate investigations and provide updates on claims. The position emphasizes teamwork and the ability to work independently while adhering to banking regulations and internal policies.
Responsibilities
- Proficiently complete all required activities in concert with SLAs
- Answer all inbound calls relating to fraud or unauthorized transaction claims
- Build a strong sense of teamwork and/or work autonomously
- Display a solid understanding of Microsoft Office product suite
- Analyze data and make recommendations for improvement
Requirements
- Excellent verbal and written communication skills
- Strong customer service skills
- Demonstrates strict adherence to banking regulations and internal policies
- High School Diploma with 1 year of banking experience or customer service
Nice-to-haves
- Associates Degree with 1 year of fraud, risk, customer service or investigative experience
