Fraud Data Administrator - Banking

Kelly Services - Farmington, MI

Full-time - Entry Level

Farmington, MI

10,001+ employees

Administrative and Support Services

About the position

At Kelly®, we're passionate about helping you find a job that works for you. We are currently seeking a Fraud Data Administrator to work at a premier Financial Service company, initially located in Auburn Hills and relocating to Farmington Hills. This position is a contract role with a high potential for extension, offering a collaborative and supportive team culture. The work schedule is Monday through Friday from 7:30 AM to 4:00 PM, and the hourly pay rate is $21.00, with weekly pay provided. As a Fraud Data Administrator, your typical day will involve managing the Group Mailbox within defined Service Level Agreements (SLA) by directing and following up on incoming email questions, sales receipts, chargebacks, and representments to the appropriate Investigator and/or Team Leader. You will be responsible for identifying and resolving multiple claim loading situations, providing accurate and timely Event files to Investigators for claim handling, and daily reviewing the department database for incoming and pending Events while performing necessary actions. Additionally, you will input all Commercial Card investigations into the case management system, ensuring adherence to department procedures accurately and in a timely manner. You will also review and disposition all Events/Cases under the department threshold for Retail Debit and Commercial claims, supporting various case processes and tasks within the case management solution as directed by the Team Lead.

Responsibilities

• Managing the Group Mailbox within the defined SLA by directing and following up on incoming email questions, sales receipts, chargebacks, and representments to the correct Investigator and/or Team Leader.
• Identifying and resolving multiple claim loading situations.
• Providing accurate and timely Event files to Investigators for claim handling.
• Daily reviewing the department database for incoming/pending Events and performing necessary actions.
• Inputting all Commercial Card investigations into the case management system, following all department procedures accurately and within a timely manner.
• Correctly reviewing and dispositioning all Events/Cases under the department threshold for Retail Debit and Commercial claims.
• Supporting various case processes/tasks within the case management solution per the direction of the Team Lead.

Requirements

• High school diploma or equivalent.
• Data entry skills.
• 1-year prior work experience in banking/financial services.
• Strong written communication skills.
• Time management skills.
• Problem-solving skills.
• Peer relation skills.

Benefits

• Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• Access to a retirement savings plan.
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year).
• Transit spending account.
• Paid sick leave under the applicable state or local plan.