Unclassified - San Antonio, TX

posted 4 months ago

Full-time
San Antonio, TX

About the position

Our client, a leader in financial services, is seeking a Fraud Detection Analyst to join their dynamic team. This role is crucial in analyzing high-risk financial and non-monetary transaction data to detect and prevent various fraud activities. The successful candidate will be responsible for identifying instances of counterfeit transactions, lost or stolen items, non-receipt issues, fraudulent applications, identity theft, account takeovers, and member abuse. The position requires performing moderately complex work assignments and engaging in problem resolution to ensure the integrity of financial transactions. The Fraud Detection Analyst will utilize their analytical skills to identify trends in suspicious financial activity and monitor as well as research these transactions. Collaboration with team members is essential to resolve issues effectively, and the analyst may need to initiate contact with members to confirm any suspicious activity, taking appropriate actions to minimize potential losses. This role also involves developing a comprehensive understanding of financial products, systems, and processes to enhance the detection of fraud activities. In addition to analytical tasks, the analyst will report validated fraud activities to various teams, including Strategy Teams, Financial Security Investigations, and Fraud Recovery Teams. The position demands a proactive approach to acquiring foundational knowledge of the business and its products, enabling the analyst to recommend solutions and improvements that prevent and detect fraud activities efficiently.

Responsibilities

  • Analyze high-risk financial and non-monetary transaction data to detect and prevent fraud activities.
  • Identify trends of suspicious financial activity and monitor and research suspicious financial transactions.
  • Collaborate with team members to resolve issues and identify appropriate issues for escalation.
  • Initiate contact with members to confirm suspicious activity and take appropriate action to minimize loss.
  • Develop financial product, system, and process knowledge related to detecting fraud activity.
  • Report validated fraud activity to Strategy Teams, Financial Security Investigations, and Fraud Recovery Teams.
  • Acquire and apply foundational knowledge of the business, its products, and processes to identify and recommend solutions and improvements that prevent and detect fraud activities.

Requirements

  • Bachelor's degree or equivalent work experience.
  • 2+ years of relevant operational financial services support in Banking and/or Brokerage.
  • Ability to combine pieces of information to form general rules or conclusions, including finding relationships among seemingly unrelated events.
  • Proficiency in using Microsoft Office tools and applicable systems.
  • Effective writing and oral communication skills.
  • Experience working with sensitive and confidential customer data.
  • Ability to adapt, analyze issues, make decisions, and collaborate effectively.
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