About the position
At GoDaddy, we have an amazing opportunity for a Fraud Detection Analyst to join our team! You will be part of a team responsible for reviewing customer accounts to determine the validity and authorization of the payment method in order to reduce losses to the company. Our fraud department operates 24 hours a day and 7 days a week. Candidates must have weekend availability and be available to work evening shifts from 4PM to midnight.
Responsibilities
- Analyze customer accounts to resolve if fraudulent payment activity is present.
- Research possible fraudulent order activity of online purchases.
- Work through the queue of online orders to verify that the information provided on the order matches the real customer.
- Make outbound calls to customers to resolve if fraudulent payment activity is present.
- Receive inbound calls from customers either validating or confirming fraud on the purchase.
- Communicate via IRIS with customers and third parties.
- Review customer documentation for signs of alteration and resolve if more documentation is needed from the customer to validate the purchase.
- Review third party requests for reported fraud or abuse issues.
- Comprehend the numerous reasons as to why an order might be tagged as possible fraud.
Requirements
- 3+ years of experience in fraud detection.
- Ability to think independently and critically while making tough decisions with little supervision.
- Proficiency in internet research and performing advanced web-based searches.
- Understanding of procedures, systems, and tools to identify fraud trends and report these trends immediately.
- Problem-solving ability, very detail-oriented skills, an outstanding attendance record, and excellent written and verbal communication skills.
Nice-to-haves
- Prior fraud detection or banking experience.
Benefits
- Paid time off
- Retirement savings (e.g., 401k, pension schemes)
- Bonus/incentive eligibility
- Equity grants
- Participation in our employee stock purchase plan
- Competitive health benefits
- Family-friendly benefits including parental leave
