Fraud Detection Team Lead, Marlboro, MA, Hybrid, Full-Time

Digital Federal Credit Union / DCU - Marlborough, MA

Full-time - Mid Level

Marlborough, MA

1,001-5,000 employees

About the position

The Fraud Detection Team Leader at Digital Federal Credit Union (DCU) is responsible for overseeing fraud control and loss prevention activities. This role involves supervising a team, coaching and mentoring staff, and ensuring compliance with regulatory requirements such as the Bank Secrecy Act. The leader will analyze fraud trends, facilitate training programs, and collaborate with various departments and law enforcement to address fraud-related issues.

Responsibilities

• Supervise all activities related to fraud control and loss prevention.
• Coach and mentor direct reports.
• Create and facilitate training programs on fraud detection, reporting, and identity theft.
• Identify, analyze, and respond to fraud trends, making recommendations to adjust controls as necessary.
• Ensure adherence to the Bank Secrecy Act and Identity Theft Programs, including filing Suspicious Activity Reports.
• Research and resolve events stemming from process weaknesses that may lead to losses.
• Assist with internal and external investigations of theft/fraud, collaborating with law enforcement as needed.
• Manage relationships with vendors related to fraud detection and prevention.
• Complete required Bank Secrecy Act training annually and maintain knowledge of BSA policies.

Requirements

• Minimum of 3-5 years of fraud investigation experience.
• Strong supervisory skills.
• Previous experience in financial risk management is a plus.

Benefits

• Excellent work-life balance
• Diversity, inclusion, and equity initiatives
• Equal opportunity employer policies