Fraud Detections Representative

TTEC • Concord, NC

440d • $43,680 - $43,680 • Remote

About The Position

As a Fraud Detections Representative at TTEC in Concord, NC, you will play a crucial role in providing exceptional customer support while preventing and detecting fraudulent activities. Your responsibilities will include analyzing cases, monitoring transactions, and collaborating with cross-functional teams to enhance fraud prevention strategies. This position is integral to ensuring the safety and security of digital ecosystems and delivering a positive customer experience.

Requirements

• High school diploma or GED
• 1 year or more of fraud or investigations experience
• Strong understanding of the customer service experience
• Analytical and solutions-oriented mindset
• Computer experience
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)

Responsibilities

• Answer incoming calls from customers with respect and empathy as you determine next steps
• Monitor and analyze transactions to detect and prevent fraudulent activities
• Navigate multiple technologies while staying engaged with customers
• Utilize analytical skills to identify patterns and irregularities to determine action required based on established procedures to protect the customers
• Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items
• Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
• Collaborate with cross-functional teams to enhance fraud prevention strategies for projects

Benefits

• Free career development courses
• Health & wellness programs
• Paid time off & work-life balance
• Community give back events
• Referral & recognition programs
• Performance bonus opportunities
• Tuition reimbursement
• Health and wellness incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED