About the position
TEKsystems is seeking a Fraud Dispute Analyst to join a major financial company in the San Antonio, TX area. This role is crucial in protecting the financial interests of members by researching, analyzing, and processing disputes and escalated inquiries. The Analyst will work diligently to recover funds for members while adhering to all regulatory requirements and association rules. The position requires a high level of accuracy and the ability to resolve complex member disputes related to various transaction types, including ATM Domestic, ATM International, PIN Point Of Sale, and Debit Card Signature disputes. The Fraud Dispute Analyst will be responsible for investigating complex dispute claims in accordance with established rules and regulations, ensuring compliance with regulatory standards. This includes processing provisional and/or permanent credits to members' accounts as necessary. The role demands strong analytical problem-solving skills, as the Analyst must accurately identify issues and determine the best solutions by utilizing specific MasterCard rules and federal regulations. Additionally, the Analyst will seek guidance from lead team members to resolve issues and identify appropriate matters for escalation. This position is fully on-site, with working hours from Monday to Friday, 8:00 AM to 5:00 PM. TEKsystems prides itself on being a partner in transformation, helping clients activate ideas and solutions to leverage new opportunities. As part of a team of 80,000 professionals, the Analyst will contribute to the success of over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. TEKsystems is committed to diversity and inclusion, ensuring equal opportunity for all applicants.
Responsibilities
- Resolve complex member disputes related to ATM Domestic, ATM International, PIN Point Of Sale, and Debit Card Signature disputes to ensure regulatory compliance.
- Investigate complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
- Process provisional and/or permanent credit to members' accounts.
- Demonstrate analytical problem-solving skills by accurately identifying issues and determining the best solutions utilizing specific MasterCard rules and federal regulations.
- Seek guidance from lead team members to resolve issues and identify appropriate issues for escalation.
Requirements
- 1+ years in disputes/chargeback experience, with the ability to explain this experience in an interview.
- 1+ years in Regulation E experience, with the ability to explain what this is and what experience you have with it.
- Intermediate knowledge of Windows operating system environment and Microsoft Office tools (Excel, Outlook, Word).
