Fraud Instructional Designer I- Fraud (Mid-Level)

$67,220 - $128,480/Yr

USAA - San Antonio, TX

Full-time - Entry Level

San Antonio, TX

Credit Intermediation and Related Activities

About the position

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. As a dedicated Instructional Designer I, you will partner with Fraud Operations business leaders to ensure that fraud learning requirements are developed and met. This role involves the creation and maintenance of new to role, upskill, and reinforcement education content. You will serve as a fraud content subject matter expert, ensuring that learning content and initiatives comply with fraud policies and standards. Collaboration is key in this position, as you will work closely with Fraud Operations leaders, fraud training leads, facilitators, and other business partners to support Fraud Training Program-based initiatives. In this role, you will design and develop interactive facilitator-led and online content that meets the learning needs of the business. You will organize course content to produce curriculum that aligns with business priorities and strategy for operational effectiveness. Your responsibilities will include developing and managing timelines and milestones, creating learning objectives, and ensuring that course content guidelines are consistently applied. You will also collaborate with third-party vendor teams to manage relationships and provide appropriate learning solutions to specific audiences. Additionally, you will apply your understanding of the business, its products, and processes to reshape content for changing needs, ensuring that risks associated with business activities are effectively identified and controlled in accordance with risk and compliance policies.

Responsibilities

• Designs and develops interactive facilitator-led and online content that meets the learning needs of the business.
• Organizes course content to produce curriculum that meets learning needs of the business.
• Develops and manages timelines and milestones.
• Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness.
• Creates learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements.
• Completes peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines.
• Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences.
• Applies understanding of the business, its products, and processes to reshape content for changing needs.
• Reviews work in partnership with contract designer to ensure deliverables are aligned with business requests.
• Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's Degree OR 4 years of related experience may be substituted in lieu of degree.
• 4 years progressive work experience in instructional design projects including knowledge and application of instructional design methodologies and multi-media development technologies.
• Demonstrated organizational and project management skills with ability to apply concept solutions to every project.
• Strong communication skills with demonstrated ability to communicate with all levels of management and staff.
• Proficient experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies.

Nice-to-haves

• 2+ years of corporate training experience
• 2+ years of Fraud Learning experience
• 2+ years of Fraud content creation experience
• 3+ years Fraud Operations experience
• US military experience through military service or a military spouse/domestic partner

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance