Fraud Instructional Designer I- Fraud (Mid-Level)

$67,220 - $128,480/Yr

USAA - Colorado Springs, CO

Full-time - Entry Level

Colorado Springs, CO

10,001+ employees

Credit Intermediation and Related Activities

About the position

As a dedicated Instructional Designer I at USAA, you will play a crucial role in partnering with Fraud Operations business leaders to ensure that fraud learning requirements are effectively developed and met. Your primary responsibilities will include the creation and maintenance of educational content tailored for new roles, upskilling, and reinforcement training. You will serve as a subject matter expert in fraud content, ensuring that all learning materials and initiatives comply with established fraud policies and standards. Collaboration is key in this role, as you will work closely with Fraud Operations leaders, fraud training leads, facilitators, and other business partners to support various initiatives within the Fraud Training Program. In this position, you will design and develop interactive facilitator-led and online content that aligns with the learning needs of the business. You will be responsible for organizing course content to produce a curriculum that meets these needs, managing timelines and milestones, and collaborating with internal business partners to ensure that curriculum solutions align with business priorities and strategies for operational effectiveness. Your role will also involve creating learning objectives, storyboards, and design documentation targeted to meet business goals and requirements. You will conduct peer-to-peer reviews to ensure consistency and quality in course content, and you will manage relationships with third-party vendors to provide appropriate learning solutions to specific audiences. Additionally, you will apply your understanding of the business, its products, and processes to adapt content for changing needs, review work in partnership with contract designers, and collaborate with Learning Performance Consultants to gather information and provide design recommendations. A critical aspect of your role will be to ensure that risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Responsibilities

• Designs and develops interactive facilitator-led and online content that meets the learning needs of the business.
• Organizes course content to produce curriculum that meets learning needs of the business.
• Develops and manages timelines and milestones.
• Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness.
• Creates learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements.
• Completes peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines.
• Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences.
• Applies understanding of the business, its products, and processes to reshape content for changing needs.
• Reviews work in partnership with contract designer to ensure deliverables are aligned with business requests.
• Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's Degree OR 4 years of related experience may be substituted in lieu of degree.
• 4 years progressive work experience in instructional design projects to include knowledge and application of instructional design methodologies and multi-media development technologies.
• Demonstrated organizational and project management skills with ability to apply concept solutions to every project.
• Strong communication skills with demonstrated ability to communicate with all levels of management and staff.
• Proficient experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies.

Nice-to-haves

• 2+ years of corporate training experience
• 2+ years of Fraud Learning experience
• 2+ years of Fraud content creation experience
• 3+ years Fraud Operations experience
• US military experience through military service or a military spouse/domestic partner

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance