Fraud Investigations Analyst

Upgrade Sarl - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

1,001-5,000 employees

Administrative and Support Services

About the position

Upgrade is searching for a Fraud Investigations Analyst to assist in reviewing incoming identity theft claims, account takeover claims, and evaluating consumer relationships for potential risk. This is an onsite position from our Phoenix office, Monday to Friday from 8:00 AM to 5:00 PM. The role involves conducting thorough investigations on customer claims of fraud by utilizing internal data and open-source research tools to substantiate or un-substantiate claims. The analyst will need to comprehend the risks associated with Anti-Money Laundering (AML) and fraud typologies that are presented by Upgrade's product offerings and services, including lending and deposit products. Additionally, the analyst will escalate potentially suspicious activity and high-risk customers for further review. The Fraud Investigations Analyst will maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information. The analyst will also assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners. This position is crucial in ensuring the integrity of Upgrade's services and protecting consumers from fraud.

Responsibilities

• Conduct thorough investigations on customer's claims of fraud by utilizing internal data and open-source research tools to substantiate/un-substantiate claims.
• Comprehend the risks associated with AML and fraud typologies that are presented by Upgrade's product offerings and services, including lending and deposit products.
• Escalate potentially suspicious activity and high-risk customers for further review.
• Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information.
• Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners.

Requirements

• 2-3 years of BSA/AML, Investigations, or Fraud related experience.
• Bachelor's degree required.
• Experience working in a production-based environment and managing an assigned work queue.
• Strong interpersonal, analytical, and problem-solving skills.
• Outstanding verbal and written communication skills, attention to detail, and the ability to work independently.
• Experience managing large datasets.

Nice-to-haves

• Advanced Excel knowledge.
• CAMS, CFE, Zendesk and/or CGSS preferred.
• Prior experience in FinTech or start-up environment.
• Proficiency in SQL.

Benefits

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives