Fraud Investigations Analyst

Upgrade Sarl

Full-time - Mid Level

1,001-5,000 employees

Administrative and Support Services

About the position

Upgrade is seeking a Fraud Investigations Analyst to review incoming identity theft claims and account takeover claims, while evaluating consumer relationships for potential risk. This role is essential in conducting thorough investigations and maintaining ownership of assigned claims, ensuring the safety and security of customer information.

Responsibilities

• Conduct thorough investigations on customer's claims of fraud using internal data and open-source research tools.
• Comprehend the risks associated with AML and fraud typologies related to Upgrade's product offerings.
• Escalate potentially suspicious activity and high-risk customers for further review.
• Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines and provide guidance.
• Assist the Fraud Investigations Manager with additional tasks and service level agreements.

Requirements

• 2-3 years of BSA/AML, Investigations, or Fraud related experience.
• Bachelor's degree required.
• Experience working in a production-based environment and managing an assigned work queue.
• Strong interpersonal, analytical, and problem-solving skills.
• Outstanding verbal and written communication skills, attention to detail, and the ability to work independently.
• Experience managing large datasets.

Nice-to-haves

• Advanced Excel knowledge.
• CAMS, CFE, Zendesk and/or CGSS preferred.
• Prior experience in FinTech or start-up environment.
• Proficiency in SQL.

Benefits

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives