Fraud Investigator II

Jefferson State Bank • San Antonio, TX

398d • Onsite

About The Position

The Fraud Investigator II at Jefferson State Bank is responsible for combatting fraud and minimizing substantial losses for the bank. This role involves monitoring transactions, analyzing data for discrepancies, and collaborating with law enforcement and other financial institutions to track and mitigate fraud. The investigator will utilize various fraud detection systems and stay updated on industry trends to effectively respond to fraud alerts and customer inquiries.

Requirements

• 2-4 years of experience in a bank Operations department specific to fraud.
• Knowledge of check and check card functionality for customer accounts.
• Understanding of the Electronic Funds Transfer Act (Reg E).
• Awareness of fraud/security details and investigational methods.
• Recent experience with Neural Fraud Network Scoring Systems.
• Experience with Verafin, Visa Risk Manager, Pulse Debit Protect, Centrix, Q2, Profit Stars, Xperience, Silverlake preferred.
• High School Diploma or equivalent; College Degree preferred.
• Certified Fraud Examiner Certification preferred.

Nice To Haves

• Experience with fraud detection software and systems.
• Advanced analytical skills for data interpretation.
• Strong problem-solving abilities in high-pressure situations.

Responsibilities

• Monitor real time queues and identify high risk transactions within fraud neural systems.
• Analyze data from multiple sources to identify discrepancies and address fraud circumstances.
• Network with law enforcement and other financial institutions to track fraud usage.
• Stay informed about industry breaches, scams, and fraud trends.
• Collaborate with customers, vendors, and branch employees daily.
• Work with the BSA department to share customer data related to security violations.
• Evaluate and control fraud risk using system programs effectively.
• Assist in fraud investigations and make determinations based on evidence.
• Ensure compliance with Regulation E investigations and customer notifications.
• Develop proficiency in current fraud mitigation systems.
• Create fraud cases in the dispute system and report incidents to Visa and Pulse.
• Maintain familiarity with various types of fraud including card and account fraud.
• Maintain a professional tone when interacting with customers.
• Subscribe to fraud notifications and maintain knowledge of industry changes.
• Review external transfers for potential fraud.
• Assist management in enhancing processes and conducting research.
• Evaluate multiple bank systems for risk and resolve active fraud cases promptly.
• Stay informed on department operations and maintain communication with management.
• Adhere to department and bank guidelines and participate in meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED