Fraud Operations Analyst I

Provident Bank - Woodbridge Township, NJ

Full-time - Entry Level

Woodbridge Township, NJ

Credit Intermediation and Related Activities

About the position

The position involves learning the fundamentals of fraud investigations and assisting in various fraud-related activities. This includes investigating and resolving reported external frauds, monitoring fraud detection systems, and coordinating fraud alerts. The role also entails preparing case investigations and maintaining records for audits and regulatory examinations.

Responsibilities

• Assist in investigating and dispositioning alerts generated from third party software for various types of potential fraud.
• Learn actionable items to protect the customer and bank from potential losses, including restricting accounts and online banking access.
• Assist in communicating with various areas of the organization to investigate possible fraudulent situations.
• Assist in preparing case investigations for the Fraud Investigations team.
• Identify and report possible fraud ring trends.

Requirements

• Excellent written and oral communication skills.
• Ability to work effectively with bank staff at all levels and with outside vendors and regulators.
• Knowledge of laws applicable to money laundering, including BSA, USA Patriot Act, U.S. Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements.
• Experience in banking services, branch operations, risk management, or related functions.
• Ability to work independently and as part of a team.
• Superior organizational and analytical skills with strong time management skills.
• Highly flexible, multi-task oriented, and capable of adapting to immediate business demands.
• Basic proficiency with Microsoft Office including Outlook, Word, Excel, and PowerPoint.