Fraud Operations Data Analyst

About the position

The Business Operations Analyst will be responsible for analyzing and improving the efficiency of business processes, systems, and operations. This role involves helping collect and analyze data, identifying trends, and providing actionable insights to support strategic decision-making. In this role, you will be a Subject Matter Expert (SME) and play a crucial role in supporting the Fraud and Customer Protection teams. Some of your functions include device fraud prevention efforts by evaluating fraud prevention rules, conducting investigations, and providing insights to enhance our fraud detection strategies. The ideal candidate will have strong operational skills, a collaborative mindset, and the ability to communicate effectively with cross-functional teams.

Responsibilities

• Conduct investigations into suspected cases of device fraud, gather evidence, and prepare detailed reports documenting findings and recommended actions
• Collect, analyze, and interpret data related to business operations to identify trends, issues, and opportunities for improvement
• Collaborate with cross-functional teams and evaluate existing processes and workflows; recommend and implement changes to enhance efficiency and effectiveness - as well as support them in customer fraud related cases and escalations
• Assist in the development and implementation of fraud prevention strategies, policies, and procedures
• Stay informed about emerging fraud trends, techniques, and technologies, and proactively identify new fraud threats and vulnerabilities
• Provide support and expertise to internal teams on fraud-related issues, including data analysis, rule optimization, and fraud investigation techniques

Requirements

• Bachelor's degree in a relevant field such as business or criminal justice
• 2 years of experience in a similar role, preferably in fraud detection or investigation
• Strong proficiency in Excel for data analysis and reporting
• SQL is a plus
• Excellent problem-solving skills, with a keen eye for detail
• Ability to think critically and logically, drawing valid conclusions based on compelling facts and evidence, and present findings to business stakeholders
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Knowledge of fraud detection techniques and methodologies preferred

Benefits

• Flexible spending accounts
• HSA
• 401(k) Plan with company match
• ESPP
• Career opportunities
• Flexible time away plan