Job Description: Position Type : Full time Type Of Hire : Experienced (relevantcombo of work and education) Education Desired : Bachelor's DegreeTravel Percentage : 0%Job DescriptionAs the world works and livesfaster, FIS is leading the way. Our fintech solutions touch nearlyevery market, company and person on the planet. Our teams areinclusive and diverse. Our colleagues work together and celebratetogether. If you want to advance the world of fintech, we'd like toask you: Are you FIS?About the role:This is an entry level role.Basic skills with basic level of proficiency and you will gain ageneral understanding in one or more FIS products. Generallyperforming multiple tasks ranging from simple to more complexlevels of research and support. Work independently with minimalsupervision. Consult with senior peers on non-complex projects tolearn through experience. Typically requires up to one yearexperience.What you will be doing:-- Provides excellent customerservice while serving as a telephonic concierge and primary pointof contact to the financial institution's high-value customers.--Addresses inquiries and performs research required to fulfillclients inquiry/requests.-- Liaise with appropriate IT Supportteams to address client maintenance requests for supportedproducts.-- Works with various internal and external clients andvarious departments to resolve outstanding issues, comply withcustomer requests, and respond to client inquiries.-- Follows up asrequired to close service tickets and inquiries that were escalatedor referred to a different business function.-- Interfaces withclients to determine present and future needs and discussesprogress toward solutions.What you will need:--- Prior banking orfinance related experiences a plus; personal banking experiencepreferred--- Documents client information and recurring technicalissues to support product quality programs and productdevelopment--- Strong analytical skills---Organizational and timemanagement skills required--- Self-starter with proven ability towork independently--- Extremely comfortable working with computersand a variety of applications--- Excellent oral and writtencommunications skills--- Strong problem solving skillsAdded bonusif you have:-- --- Knowledge of FIS products and servicesWhat weoffer you:At FIS, you can learn, grow and make an impact in yourcareer. Our benefits include:A broad range of professionaleducation and personal development possibilities - FIS is yourfinal career step!Attractive benefits including vacation/sick pay,private medical coverage, dental coverage, 401K match, Stockoptions, travel insurance and more!Time to support charities andgive back in your community.Privacy StatementFIS is committed toprotecting the privacy and security of all personal informationthat we process in order to provide services to our clients. Forspecific information on how FIS protects personal informationonline, please see the Online Privacy Notice.EEOC StatementFIS isan equal opportunity employer. We evaluate qualified applicantswithout regard to race, color, religion, sex, sexual orientation,gender identity, marital status, genetic information, nationalorigin, disability, veteran status, and other protectedcharacteristics. The EEO is the Law poster is available heresupplement document available hereFor positions located in the US,the following conditions apply. If you are made a conditional offerof employment, you will be required to undergo a drug test. ADADisclaimer: In developing this job description care was taken toinclude all competencies needed to successfully perform in thisposition. However, for Americans with Disabilities Act (ADA)purposes, the essential functions of the job may or may not havebeen described for purposes of ADA reasonable accommodation. Allreasonable accommodation requests will be reviewed and evaluated ona case-by-case basis.Sourcing ModelRecruitment at FIS worksprimarily on a direct sourcing model; a relatively small portion ofour hiring is through recruitment agencies. FIS does not acceptresumes from recruitment agencies which are not on the preferredsupplier list and is not responsible for any related fees forresumes submitted to job postings, our employees, or any other partof our company.#pridepass