Fraud Prevention Analyst II

Publix Employees Federal Credit Union - Lakeland, FL

Full-time - Mid Level

Lakeland, FL

Credit Intermediation and Related Activities

About the position

The Fraud Prevention Analyst II at Publix Employees Federal Credit Union (PEFCU) is responsible for preventing, investigating, and resolving fraud cases that may result in financial loss to the credit union and its members. This role involves leading complex investigations into various types of fraud, utilizing advanced analytical techniques, and collaborating with cross-functional teams to enhance the fraud risk management program. The position requires a strong understanding of fraud investigation methodologies and the ability to analyze large volumes of financial data to identify unusual or potentially fraudulent activities.

Responsibilities

• Lead and conduct in-depth investigations into complex and high-risk fraudulent activities including check fraud, card fraud, ATM fraud, ACH fraud, elder abuse, wire fraud, digital payments fraud, ID theft, and loan fraud.
• Collect and analyze large volumes of financial data for potential fraud.
• Analyze fraud alerts and account activity from transaction monitoring systems for unusual or suspected fraud.
• Investigate escalated and complex cases and recommend appropriate risk-based resolutions.
• Research and analyze high-risk transactions across all payment channels with urgency.
• Evaluate suspicious new online account applications to determine account opening or privilege limitations.
• Research historical data on potential fraud accounts using Verafin fraud prevention software.
• Conduct interviews of members and other involved parties to collect evidence related to fraudulent transactions.
• Document all evidence and findings in a centralized case management system.
• Manage caseload with general direction from management and write detailed investigative reports for all fraud cases.
• Coordinate with other financial institutions to request video footage as needed.
• Partner with law enforcement and branch staff to apprehend fraud suspects during financial crimes.
• Collaborate with law enforcement and other institutions to co-investigate fraud cases and exchange information.
• Identify, report, and assist with large scale fraud events.
• Advise the Director of Compliance & Fraud of emerging fraud issues and recommend enhancements to reduce vulnerabilities.
• Assist with inquiries from regulatory agencies, law enforcement, and auditors.
• Prepare written requests for information from credit union associates and collaborate with other departments during investigations.

Requirements

• 3+ years experience conducting fraud investigations within a financial institution.
• Certified Fraud Examiner Certification (CFE) preferred.
• Extensive knowledge of account fraud, remote banking fraud, fraud disputes, and BSA regulations.
• Strong knowledge of fraud investigation methodologies and fraud typologies including cyber-related fraud.
• Strong understanding of credit union operations and banking systems.
• Strong research and problem resolution skills.
• Complex analytical skills and technical experience.
• Knowledge of digital banking products such as Zelle, Bill Payments, P2P and A2A transfers.
• Experience conducting investigative interviews of witnesses and potential suspects.
• Ability to communicate effectively with all staff levels, both orally and in writing.
• Ability to establish and maintain effective working relationships.
• Demonstrated expertise in utilizing Microsoft Office suite products and fraud transaction monitoring software (i.e. Verafin, Actimize).
• Strong time management skills with the ability to prioritize multiple tasks.

Nice-to-haves

• Knowledge of Regulations E, CC, GG, and V, the FCRA, FACT Act, Bank Secrecy Act, and NACHA.
• Experience with fraud-related industry trends.

Benefits

• Profit sharing
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Vision insurance