Fraud Prevention Analyst

$65,000 - $85,000/Yr

Ride Aventon - Brea, CA

Full-time - Mid Level

Brea, CA

About the position

The Fraud Prevention Analyst at Aventon is responsible for implementing and managing comprehensive fraud prevention strategies for both in-store and e-commerce sales. This role requires analytical thinking, investigative skills, and a deep understanding of fraud prevention best practices to protect the company and its customers from fraudulent activities while ensuring a smooth purchasing experience for legitimate customers.

Responsibilities

• Review potentially fraudulent orders in the system queue
• Make accept or deny decisions on flagged transactions
• Order verification including verifying customer information
• Serve as an escalation point for complex fraud cases
• System administration including reviewing and optimizing fraud detection system rules
• Analyze patterns and trends to enhance fraud prevention
• Evaluate and implement improvements to fraud detection processes
• Handle inbound and outbound customer calls related to fraud prevention
• Address customer inquiries through various communication channels
• Monitor fraud trends in e-commerce and the ebike industry
• Assess potential risks and recommend preventative measures
• Provide regular reports on fraud incidents and prevention metrics
• Analyze data to provide actionable insights for fraud prevention strategies

Requirements

• Bachelor's degree in Business, Criminal Justice, Data Analytics, or related field strongly preferred
• 3+ years of experience in fraud prevention or related risk management roles
• Experience in e-commerce fraud prevention preferred
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication skills for customer interaction and internal reporting
• Proficiency in fraud prevention tools and platforms
• Ability to identify patterns and trends in large datasets
• Strong decision making skills with the ability to work independently
• Experience with customer service platforms and ticketing systems