USAA - Colorado Springs, CO
posted 5 months ago
At USAA, we are dedicated to facilitating the financial security of millions of U.S. military members and their families. As a Fraud Prevention and Detection Analyst Lead, you will play a crucial role in protecting member assets by minimizing fraud loss and risk exposure. This position requires expert knowledge of fraud policies, processes, systems, and industry practices to help detect and minimize high-risk and suspicious activities. You will assist in developing fraud prevention and detection business plans that provide employees with the necessary resources and information to achieve business objectives. In this role, you will identify trends and patterns in fraud activity, suggesting rule and policy changes to prevent fraud losses. You will leverage your analytical skills to identify deficiencies in processes and strategies, providing recommendations for improvement. Monitoring operational metrics will be essential to provide insights to management on business performance, and you will be responsible for reporting validated fraud activity to various teams, including Strategy Teams and Special Investigations Units. Your responsibilities will also include researching and resolving fraud activity requests, delivering sophisticated analysis to management, and mentoring fraud investigators. You will consult with internal partners on best practices to prevent financial losses from fraud and may collaborate with outside counsel on litigated matters. Ensuring that risks associated with business activities are effectively identified and controlled in accordance with risk and compliance policies will be a key part of your role.