Fraud Risk Analyst

About the position

As a Fraud Risk Analyst, you will work on building best-in-class authentication capability for the Barclays US consumer bank to protect consumer accounts, minimize financial loss and enhance customer experience by utilizing technical, analytical and strategic skills. To be successful as a Fraud Risk Analyst, you should have experience with developing and recommending Account Takeover (ATO) fraud detection and prevention strategies, analyzing large authentication datasets to identify ATO fraud patterns, working with cross-functional teams such as product, engineering, cybersecurity, customer service, Operations, and investigating incidents of account takeover and perform authentication gap analysis.

Responsibilities

• Execution of customer query support, including credit card inquiries, account management and case resolution related to suspected fraud.
• Collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud.
• Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies.
• Support teams within the business operations function as needed, including risk management, compliance, and customer care.
• Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities.
• Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilizing data and technology to support the identification of areas that require improvement.
• Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents.

Requirements

• Experience with developing and recommending Account Takeover (ATO) fraud detection and prevention strategies.
• Experience analyzing large authentication datasets to identify ATO fraud patterns.
• Experience working with cross-functional teams such as product, engineering, cybersecurity, customer service, Operations.
• Experience investigating incidents of account takeover and performing authentication gap analysis.
• Technical & Analytical skills: SAS, SQL, Python.
• Understanding of Fraud Risk management and Account Takeover defensive mechanisms.
• Strong communication skills to explain complex findings to non-technical stakeholders.

Nice-to-haves

• Experience in risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology.