Fraud & Risk Analyst

$18,000 - $18,000/Yr

Evergreen Money - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

About the position

As a Fraud & Risk Analyst at Evergreen Money, you will be instrumental in safeguarding the integrity and security of our financial platform. This role focuses on developing and implementing fraud strategies and policies, utilizing a data-driven approach to enhance client experience while managing risk effectively.

Responsibilities

• Act as subject matter expert in regards to first and third party fraud for internal stakeholders.
• Implement fraud risk policy and controls while improving client experience and increasing scalability.
• Monitor client transactions to identify suspicious activity.
• Oversee the manual onboarding of new clients.
• Improve and implement changes to limit risk in the payments, chargeback, and disputes process.
• Introduce scalable automation and analytics to provide actionable insights and reduce manual review time.
• Build strong business partnerships with Advisory, Client Service, Compliance, and Product teams to implement and integrate changes and create a positive client experience.
• Deep dive into individual fraud events to perform root cause analysis.
• Perform data analysis, including sourcing, compiling, and interpreting data.
• Analyze risk trends and data discrepancies, and effectively communicate risk output.
• Monitor, track, and analyze emerging fraud risk trends and provide recommendations for remediation.
• Scope and publish comprehensive policies and guidelines for the Global Banking Operations team.
• Work closely with customer-facing teams to train and inform on new processes.
• Identify areas of improvement in the customer experience process as they relate to disputes and risk interactions.
• Create efficiencies in operations by refining processes and producing training materials.
• Engage with third parties and vendors to advance policy and operations goals for the Risk organization.
• Monitor and report on operational metrics and KPIs, and partner with the Operations, Compliance and Product team on opportunities to mitigate risk and improve client experience.
• Build strong internal relationships across partner teams and key internal stakeholders through strong communication and collaboration.

Requirements

• 3+ years of experience in risk and/or fraud detection or financial services.
• Experience in and preference for project/program management or operational policy.
• Excellent written and presentation skills, with the ability to synthesize information and make clear, concise recommendations.
• A creative and eager mindset, with a bias towards action and finding solutions.
• Adaptable and comfortable in a fast-paced, often-changing environment.
• Proficiency in data analysis - Metabase, Looker, and SQL experience is helpful.
• Ability to use data to identify trends and anomalies, and make recommendations for new initiatives.
• Bachelor's degree in Finance, Analytics, or a related field, or 3 years of equivalent work experience.

Benefits

• Start-up Equity
• Free lunches
• Up to $1500 monthly contribution toward medical benefits
• Significant growth opportunity
• Monthly team events