Fraud Risk Sr Analyst- Dispute and Rewards Abuse Policy (Hybrid), AVP

$87,360 - $131,040/Yr

Citigroup - Irving, TX

Full-time - Mid Level

Irving, TX

Credit Intermediation and Related Activities

About the position

The Fraud Risk Senior Analyst is a seasoned professional responsible for managing rewards fraud and abuse. This role requires in-depth knowledge of fraud risk management principles and involves collaboration with various teams to minimize losses while maintaining customer satisfaction. The analyst will develop and implement strategies to detect and prevent fraud, ensuring compliance with policies and regulations.

Responsibilities

• Identify emerging risks and threats and specify potential areas for operational and analytic improvements.
• Monitor fraud controls and procedures to improve customer experience, fraud detection effectiveness, and operational cost.
• Drive the implementation of productivity improvements and tool enhancements to identify rewards fraud more effectively.
• Understand the internal and external systems and networks that interact with rewards fraud processes to ensure the impact of changes does not disrupt fraud processes.
• Develop and implement effective fraud detection and prevention strategies to mitigate fraud losses while balancing risk and customer experience.
• Proactively identify fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions.
• Leverage customer data to build risk segmentation and mitigation strategies.
• Evaluate new tools and products that enhance risk detection and prevention.
• Apply subject matter expertise to the prioritization and planning of projects in conjunction with fraud management policies and strategies.
• Interact with Policy, Operations, and other functional business partners to optimize business strategies.
• Perform other duties and functions as assigned.

Requirements

• 3+ years experience in fraud or risk management or relevant field.
• Intermediate to senior level experience in a similar position preferred.
• Demonstrated experience in application and development of advanced statistical models.
• Strong analytic skills, with ability to derive patterns, trends and insights.
• Proven experience in the Investigation and Fraud claims process.
• Experience in trend analysis and alerts in early fraud detection.
• Processes card transaction authorization and compensation.
• Proficient in Microsoft Office.
• Consistently demonstrates clear and concise written and verbal communication.
• Extremely detail-oriented; intellectual curiosity.

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including vacation, sick leave, and paid holidays