The USA Exchange - Dallas, TX
posted 3 days ago
Full-time - Entry Level
Remote - Dallas, TX
Insurance Carriers and Related Activities
About the position
The Fraud Risk Technician is responsible for reviewing and analyzing customer accounts and transactions to identify potentially fraudulent activity, thereby minimizing risk to the exchange customer. This role involves engaging with customers regarding disputes and ensuring proper account maintenance to uphold financial integrity.
Responsibilities
- Research assigned cases of fraud or disputes on customers' accounts following applicable policies, guidelines, and procedures.
- Review customer orders, account history, and other applicable records to identify potentially fraudulent transactions.
- Engage and respond to customer inquiries regarding disputed transactions and fraudulent activity, pending credit applications, and/or order verifications.
- Perform account maintenance functions to ensure appropriate assignment of financial responsibility and debt to customer accounts, including transfer of account balances and placement or release of restrictions on customer check cashing or credit privileges.
- Perform other duties as assigned.
Requirements
- Two years of experience in finance/accounting, loss prevention, and/or related customer service.
- Prior experience in fraud detection or prevention is preferred.
Benefits
- Remote Work Authorized (Must reside within the continental United States)
