Fraud Services Onboarding & Training Specialist Des Moines, IA, US 4 days agoRegular Full-Time

$58,000 - $72,500/Yr

Shazam - Des Moines, IA

Full-time - Mid Level

Des Moines, IA

Credit Intermediation and Related Activities

About the position

The Fraud Services Onboarding & Training Specialist at SHAZAM is responsible for overseeing and monitoring new hires within their first 90 days of employment. This role involves creating, implementing, and leading effective training programs for new employees across various locations, ensuring they are well-equipped to handle fraud prevention and detection in a 24/7 environment.

Responsibilities

• Develop, maintain, and administer effective training plans and procedure documentation for new and current team members.
• Create and implement training programs for new hires across local and remote locations.
• Develop an expert-level understanding of fraud prevention and detection processes.
• Manage and perform continuous product training for team members at multiple levels.
• Conduct quality monitoring, audits, and coaching for team members.

Requirements

• 3+ years of training, supervisory, or management experience in contact centers or banking operations.
• Knowledge of training principles, coaching, development, and performance management.
• Familiarity with regulatory and foreign network rules for debit cards.
• Proficient in Microsoft Office Suite/Office 360.

Nice-to-haves

• Experience in fraud detection is helpful but not required.

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Paid time off (PTO), volunteer time off (VTO), paid parental leave, and company holidays
• Educational assistance
• Professional Certification Bonus program