Shazam - Des Moines, IA
posted about 2 months ago
SHAZAM is seeking a Fraud Services Onboarding & Training Specialist to join our fraud services team in Des Moines, IA. This role is pivotal in overseeing and monitoring new hires during their first 90 days of employment. The selected candidate will be responsible for creating, implementing, and leading effective training programs tailored for both local and remote locations. The position requires a deep understanding of fraud prevention and detection, ensuring that new team members are well-equipped to handle the demands of a 24 x 7 x 365 operational environment. In this role, you will develop, maintain, and administer comprehensive training plans, procedure documentation, and guides for both new and existing team members. You will also manage and conduct continuous product training for team members at various levels, ensuring that all staff are up-to-date with the latest practices and protocols. Additionally, the specialist will perform quality monitoring, audits, and coaching to enhance team performance and ensure adherence to company standards. The ideal candidate will thrive in a supportive, collaborative, and inclusive environment, contributing to a culture that values respect, teamwork, honesty, and integrity. At SHAZAM, your growth and development are prioritized, and you will be surrounded by talented individuals who are committed to making a real difference in the community financial institutions we serve.