Fraud Specialist

About the position

The Fraud Specialist position is responsible for identifying, documenting, and managing all forms of fraud related to customers, vendors, and retail operations. This role serves as a critical link between corporate teams and fulfillment centers, aiming to prevent fraud from being processed and to reduce controllable expenses. The specialist will handle both tactical and strategic aspects of fraud management, ensuring that proper controls are in place and that team members are trained to recognize fraudulent activities. Additionally, the position involves maintaining a physical area for fraud items until resolution and providing ongoing training to the operations team.

Responsibilities

• Process all Customer/FBA/Vendor/Seller Fraud and submit Bad Returns Workflow (BRW).
• Submit daily reports to Loss Prevention (LP) on new fraud cases.
• Conduct daily reporting on BRW, cases, and backlog.
• Oversee processes with problem solvers and train them on documentation and identification of Points of Contact (POC) for various fraud-related systems.
• Act as the POC for the Rover Team and LP.
• Track open aging fraud tickets and participate as an onsite escalation contact when necessary.
• Ensure prompt response and resolution of all fraud tickets, maintaining a maximum dwell time of 7 days since first arrival.
• Train and support associates and managers in customer returns and warehouse deals regarding customer fraud.

Requirements

• 1+ years of experience with Microsoft Office products and applications.
• High school diploma or equivalent.
• Ability to work a flexible schedule, including weekends, nights, and holidays.
• Ability to lift up to 49 pounds and stand/walk during shifts lasting up to 12 hours.

Nice-to-haves

• 2+ years of experience with Microsoft Office products and applications.
• 1 year of experience in fraudulent identification.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid holidays
• Vision insurance