USAA - San Antonio, TX

posted 5 months ago

Full-time - Mid Level
Remote - San Antonio, TX
Credit Intermediation and Related Activities

About the position

As a dedicated Fraud Strategy Analyst Intermediate at USAA, you will play a crucial role in enhancing the financial security of millions of U.S. military members and their families. Your primary responsibility will be to gather and analyze internal business requirements through interviews, workflow analyses, and facilitated discussions with users. You will translate these business requirements into detailed functional designs that will guide development, testing, and implementation processes. This role requires a strong understanding of methodologies, as you will prepare detailed specifications and related documentation to support the implementation of effective fraud prevention strategies. In this position, you will assist in the development of solutions and recommendations for business requirements, business rules, product offerings, or changes to existing systems and applications. You will collaborate with both internal and external resources to define business requirements and coordinate necessary system enhancements. Your work will involve conducting feasibility studies, enterprise impact assessments, and cost/benefit analyses to ensure that proposed changes align with organizational goals. You will also be responsible for implementing recurring, scheduled, or ad-hoc system changes within established change control methodologies. This includes completing testing, implementation, and communication plans for new or modified system parameters, options, product details, or system outputs. Post-implementation, you will monitor and report on functionality to ensure that systems operate as intended and comply with regulatory and audit guidelines. To succeed in this role, you will need to develop and maintain a comprehensive knowledge of the Line of Business, Bank Fraud & Central Operations, and Enterprise systems, processes, procedures, and products. This understanding will enable you to effectively identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures. Your insights from analysis will be instrumental in developing business rules that enhance operational efficiency and effectiveness.

Responsibilities

  • Gather and analyze internal business requirements through interviews and workflow analyses.
  • Translate business requirements into detailed functional designs for development, testing, and implementation.
  • Assist in the development of solutions and recommendations for business requirements and product offerings.
  • Work with internal and external resources to define business requirements and coordinate system enhancements.
  • Conduct feasibility, enterprise impact, and cost/benefit analysis for proposed changes.
  • Implement recurring, scheduled, or ad-hoc system changes within change control methodologies.
  • Complete testing, implementation, and communication plans for new or modified system parameters.
  • Perform post-implementation testing, monitoring, and reporting to ensure functionality.
  • Develop and maintain knowledge of Line of Business, Bank Fraud & Central Operations, and Enterprise systems.
  • Review system updates for functionality impacts and coordinate changes.
  • Conduct periodic reviews and testing of system parameters to ensure compliance with regulatory guidelines.
  • Maintain status and reports for all completed ongoing or future initiatives.
  • Finish documentation and retention processes and procedures.
  • Summarize insights from analysis to develop business rules.
  • Ensure risks associated with business activities are effectively identified and controlled.

Requirements

  • Bachelor's degree or 4 years of related experience may be substituted in lieu of degree.
  • 2 years of experience in stakeholder consultation, needs assessment, and requirement translation.
  • Demonstrated understanding of the application of business rules in technology solutions.
  • Strong written and verbal communication skills.

Nice-to-haves

  • US military experience through military service or as a military spouse/domestic partner.
  • Fraud experience.
  • Experience performing data validation and building reports for management.
  • Bachelor's or Master's in a quantitative discipline.
  • 2+ years' experience in the financial industry, preferably in fraud.
  • 2+ years' experience with Excel for data analysis and reporting.
  • 2+ years' experience conducting root cause and trend analysis.
  • Experience with SAS and SQL for data retrieval and manipulation.

Benefits

  • Comprehensive medical, dental, and vision plans.
  • 401(k) retirement plan.
  • Pension plan.
  • Life insurance coverage.
  • Parental benefits.
  • Adoption assistance.
  • Paid time off program with paid holidays and 16 paid volunteer hours.
  • Various wellness programs.
  • Career path planning and continuing education support.
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