USAA - Phoenix, AZ
posted 5 months ago
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. As a dedicated Fraud Strategy Analyst Mid-Level, you will play a crucial role in gathering and analyzing internal business requirements through interviews, workflow analyses, and facilitated discussions with users. Your primary responsibility will be to translate users' business requirements into detailed functional designs for development, testing, and implementation. You will apply methodologies, prepare detailed specifications, and create related documentation to ensure that the needs of the business are met effectively. In this role, you will serve as a domain expert, gathering requirements, researching, and analyzing system details, parameters, or options to implement business rules, product offerings, or changes to existing systems/applications. You will perform comprehensive feasibility, enterprise impact, and cost/benefit analysis, completing complex recurring, scheduled, or ad-hoc system changes. Additionally, you will develop and administer change control processes and procedures, ensuring compliance with guidelines and standard processes. Your insights will be critical in reviewing post-implementation documentation for lessons learned and recommending changes to improve future processes. You will also develop and maintain knowledge of Line of Business, Bank Fraud & Central Operations, and Enterprise systems, processes, procedures, products, and industry practices. This includes reviewing applicable system updates and making recommendations to align with technology, business direction, or standard processes. You will partner in analyzing and resolving system outages or production issues, develop and review operating procedures and documentation, and ensure that processes and procedures meet audit guidelines. Your role will involve analyzing and reporting discrepancies to management with recommendations for resolution, prioritizing business rules initiatives, and summarizing insights from analysis to develop business rules. Furthermore, you will ensure that risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.