Fraud Strategy and Analytics Manager

Bridgestone Corporation - Brook Park, OH

Part-time - Mid Level

Brook Park, OH

Plastics and Rubber Products Manufacturing

About the position

We are seeking a Fraud Strategy and Analytics Manager to join our dynamic CFNA team at Bridgestone Americas, Inc. This pivotal role will lead the development of innovative fraud risk strategies specifically for our Mastercard and private label card portfolios. The successful candidate will collaborate with various cross-functional teams to ensure the effective execution of these strategies. Additionally, the manager will be responsible for monitoring the effectiveness of existing fraud strategies and will continuously focus on advancing these strategies to stay ahead of emerging risks and threats in the fraud landscape. In this position, you will partner with both internal and external teammates to enhance fraud defenses, particularly on the Originations side, which includes addressing identity theft and synthetic ID issues. You will influence the adoption of various data sources, rules, and process flows to improve step-up authentication in our credit card and private label businesses. Furthermore, you will work closely with teams to enhance strategies for existing account fraud, which encompasses transaction fraud, payment fraud, and account takeover. Your role will require leveraging strong quantitative, critical thinking, and communication skills to develop, own, and execute the fraud strategy effectively. You will work alongside the Fraud Services Manager to minimize fraud risk and losses while simultaneously enhancing the customer experience. Defining measurement and KPIs for fraud program effectiveness will be a key responsibility, as will managing the forecasting of fraud incidents. You will also determine the appropriate use of data, models, scores, and thresholds across various aspects of the fraud lifecycle. Leading data-driven analysis and the development of fraud strategies will be essential, with a focus on minimizing fraud risk and losses while preserving and enhancing customer experience. Collaboration with the internal Fraud investigation team will be necessary to identify patterns of fraud across the cardholder lifecycle and to develop new solutions and mitigation strategies. In addition, you will manage and manipulate large data sets using statistical and machine learning tools such as SAS, SQL, and Python. Working with internal partners and vendors, you will help define the product roadmap for fraud tools and solutions. Supporting audit and compliance exams and requests will also be part of your responsibilities, along with developing fraud policies and procedures to mitigate fraud risk while maintaining a satisfactory customer experience. As a manager, you will be responsible for developing and coaching your direct reports, ensuring effective communication of relevant findings and recommendations to key stakeholders.

Responsibilities

• Lead the development of new fraud risk strategies for Mastercard and private label card portfolios.
• Partner with internal and external teams to enhance fraud defenses on the Originations side, focusing on identity theft and synthetic ID.
• Enhance strategies for existing account fraud, including transaction fraud, payment fraud, and account takeover.
• Leverage quantitative, critical thinking, and communication skills to develop and execute fraud strategies.
• Work with the Fraud Services Manager to minimize fraud risk and losses while enhancing customer experience.
• Define measurement and KPIs for fraud program effectiveness.
• Manage the forecasting of fraud incidents.
• Determine the use of data, models, scores, and thresholds across the fraud lifecycle.
• Lead data-driven analysis and development of fraud strategies to minimize risk and losses.
• Collaborate with the internal Fraud investigation team to identify fraud patterns and develop mitigation strategies.
• Analyze individual fraud events to discern patterns for modeling and defense building.
• Manage and manipulate large data sets using statistical/machine learning tools (e.g., SAS, SQL, Python).
• Work with internal partners and vendors to define the product roadmap for fraud tools and solutions.
• Support audit and compliance exams and requests as needed.
• Develop fraud policies and procedures to mitigate fraud risk while maintaining customer experience.
• Manage, develop, and coach direct reports.
• Effectively communicate findings and recommendations to key stakeholders.

Requirements

• Bachelor's degree in Economics, Business, Mathematics, Computer Science, MIS or related field required.
• 8-10 years of experience managing fraud programs with consumer-lending credit.
• 3-5 years of managerial experience.
• 5+ years of experience managing and developing fraud analytical solutions (reporting, forecasting, rules, and models).
• Extensive knowledge and experience with Python, SQL, or SAS.
• Strong analytical skills with a background in fraud analysis.
• Self-starter with the ability to work independently.
• Team or functional management experience preferred.
• Exceptional communication skills.
• Skilled in building and maintaining industry relationships to stay updated on fraud developments.

Nice-to-haves

• Advanced degree or equivalent experience is a plus.
• Preferred expertise in Mastercard rules and fraud functionality of processing platforms (e.g., Fiserv, Defense Edge).

Benefits

• Formal training programs
• Competitive performance incentives
• Paid vacation and holidays
• Healthcare packages for full-time and part-time employees
• 401k plan for retirement savings.