Fraud Strategy and Analytics Manager

Bridgestone Corporation - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

10,001+ employees

Plastics and Rubber Products Manufacturing

About the position

The Fraud Strategy and Analytics Manager at Credit First National Association will lead the development of new fraud risk strategies for the Mastercard and private label card portfolios. This role involves collaborating with cross-functional teams to enhance fraud defenses, monitor existing strategies, and advance fraud strategies to mitigate emerging risks. The position emphasizes a strong commitment to teamwork and aims to create a positive work experience that translates into excellent customer service.

Responsibilities

• Partner with internal and external teammates to enhance fraud defenses on the Originations side, including influencing adoption of different data sources, rules, and process flows for step-up authentication.
• Enhance the strategy for existing account fraud, including transaction fraud, payment fraud, and account takeover.
• Leverage quantitative, critical thinking, and communication skills in developing and executing the fraud strategy.
• Work with the Fraud Services Manager to minimize fraud risk and losses while enhancing customer experience.
• Define measurement/KPIs of fraud program effectiveness.
• Manage the forecasting of fraud.
• Determine the use of data, models, scores, and thresholds across various aspects of the fraud lifecycle.
• Lead data-driven analysis and development of fraud strategies focused on minimizing fraud risk and losses while preserving customer experience.
• Partner with internal Fraud investigation team to identify patterns of fraud and develop new solutions and mitigation strategies.
• Analyze individual fraud events to discern patterns for modeling and building fraud defenses.
• Manage and manipulate large data sets using statistical/machine learning tools (e.g., SAS/SQL/Python).
• Work with internal partners and vendors to define the product roadmap for fraud tools and solutions.
• Support audit and compliance exams and requests as needed.
• Develop fraud policies and procedures to mitigate fraud risk while maintaining customer experience.
• Manage, develop, and coach direct reports.
• Effectively communicate relevant findings and recommendations to key stakeholders.

Requirements

• Bachelor's degree in Economics, Business, Mathematics, Computer Science, MIS or related field required; advanced degree or equivalent experience is a plus.
• 8-10 years of experience managing fraud programs with consumer-lending credit; 3-5 years of managerial experience.
• 5+ years of experience managing and developing fraud analytical solutions (reporting, forecasting, rules, and models).
• Extensive knowledge and experience with Python, SQL, or SAS.
• Strong analytical skills with a background in fraud analysis.
• Self-starter with the ability to work independently; team or functional management experience preferred.
• Exceptional communication skills.
• Skilled in building and maintaining industry relationships to stay updated on fraud developments.

Nice-to-haves

• Preferred expertise in Mastercard rules and fraud functionality of processing platforms (e.g., Fiserv, Defense Edge).

Benefits

• Competitive salary
• Health insurance
• 401k plan with matching contributions
• Paid time off
• Professional development opportunities
• Diversity and inclusion programs