Fraud Strategy Expert (Multiple Positions)

$122,312 - $239,556/Yr

Bytedance - San Jose, CA

Full-time - Mid Level

San Jose, CA

Professional, Scientific, and Technical Services

About the position

The Fraud Strategy Expert role at ByteDance involves analyzing and mitigating fraud risks associated with cardholder transactions. The position requires collaboration with cross-functional teams to develop and implement effective fraud detection systems and strategies, ensuring compliance with card scheme regulations. The expert will also be responsible for monitoring performance metrics and communicating insights to stakeholders, contributing to the overall success of the company's payment risk mitigation efforts.

Responsibilities

• Analyze cardholder disputed/fraud transactions as per card scheme regulation and establish subject matter strategy systems to mitigate fraud risk.
• Build on-going tracking and monitoring of the performance of current processes, decision systems, and models and produce clear and understandable visualizations, dashboards, and reports.
• Conduct deep dive into risk metric performance and communicate the result and insights with stakeholders.
• Design and develop dashboards to monitor key trends, KRIs (Key Risk Indicators), and KPIs (Key Performance Indicators) that pertain to different use cases and user profiles.
• Collaborate with cross-functional teams including product managers, operation managers, and engineering team to drive the delivery of the payment risk mitigation system.
• Keep current on card scheme rules and regulations.

Requirements

• Bachelor's degree in Computer Science, Engineering (any), Information Technology, Information Security, Data Analytics, Business Analytics, Economics, Mathematics, Statistics, or a related quantitative field.
• 3 years of related work experience in risk strategy, fraud analysis, or payment fraud.
• 3 years of experience analyzing large amounts and various types of data to identify trends, patterns, and typologies of fraud and risks.
• 3 years of experience developing fraud detection rules and models to increase fraud detection rates, decrease false positive rates, and reduce fraud loss, while minimizing customer friction.
• 3 years of experience developing and scaling fraud and risk programs.
• 3 years of experience designing and executing POC (Proof of Concept) use cases to evaluate different fraud systems and conduct system functionality, usability and performance testing, and implement systems in production.
• 3 years of experience conducting risk assessments for both internal and external risks, including identifying areas with high residual risks and deploying robust risk controls to align risk areas with organizational risk appetite.

Benefits

• 100% premium coverage for employee medical insurance
• Approximately 75% premium coverage for dependents
• Health Savings Account (HSA) with company match
• Dental and Vision insurance
• Short/Long term Disability insurance
• Basic Life, Voluntary Life and AD&D insurance plans
• Flexible Spending Account (FSA) Options
• 10 paid holidays per year
• 17 days of Paid Personal Time Off (PPTO)
• 10 paid sick days per year
• 12 weeks of paid Parental leave
• 8 weeks of paid Supplemental Disability
• Mental and emotional health benefits through EAP and Lyra
• 401K company match
• Gym and cellphone service reimbursements