Fraud Strategy Process Lead

$65,000 - $80,000/Yr

Squaretrade - Atlanta, GA

Full-time - Mid Level

Hybrid - Atlanta, GA

Insurance Carriers and Related Activities

About the position

The Fraud Strategy Process Lead at SquareTrade is responsible for developing and implementing fraud strategies to mitigate risks and enhance customer experience. This role involves analyzing fraud patterns, collaborating with various teams, and leading strategic initiatives to prevent fraud while supporting business growth. The position is highly visible within the organization, requiring interaction with senior leaders and a focus on data-driven decision-making.

Responsibilities

• Analyze fraud vectors across SquareTrade's platform to develop strategies that identify bad actors and improve customer experience.
• Develop and maintain metrics and KPIs that measure risk mitigation strategies and communicate progress to stakeholders and leadership.
• Coordinate with the Fraud Operations team on policies, procedures, and investigative practices.
• Manage and lead strategic initiatives for fraud prevention and business growth while ensuring a positive customer experience.
• Collaborate cross-functionally with teams including product, operations, legal, analytics, compliance, and engineering to design and implement fraud detection and prevention controls.
• Manipulate large amounts of complex data to monitor customer behaviors, detect trends in fraudulent activity, and develop strategies to mitigate risk.
• Proactively identify new opportunities and strategies to strengthen controls, processes, and systems.
• Work with internal teams and third parties to monitor risk trends and meet compliance and regulatory obligations.

Requirements

• 3-5 years of experience in developing strategies, policies, and procedures that direct user behavior.
• Strong analytical skills and knowledge of data abstraction using SQL, R, SAS, Python, or similar tools.
• Proven ability to process large amounts of data into meaningful information that drives effective changes.
• Experience with fraud detection capabilities, including fraud prevention rule management systems and customer verification technologies.
• Ability to effectively interact with senior leaders and executives to present complex findings.

Nice-to-haves

• Experience in fraud prevention rule management systems, device profiling, and document verification technologies.

Benefits

• Robust medical, dental, and vision coverage with generous employer contributions.
• Inclusive fertility care plan.
• 5% company match into 401(k).
• Open access to mental health benefits including therapy and coaching sessions.
• $75 monthly allowance for self-care and well-being.
• Career experience programs, tuition reimbursement, and access to online courses.
• Supportive leave policies including paid parental and grieving leave.
• Flexible paid time off plus a generous holiday schedule.
• Paid volunteer time to give back to the community.
• Hybrid work arrangements.
• $80 monthly internet connectivity stipend.
• Reimbursement for in-home office setup.
• Various corporate perks and discounts.