Fraud Strategy Process Lead

$65,000 - $80,000/Yr

Squaretrade - Phoenix, AZ

Full-time - Mid Level

Hybrid - Phoenix, AZ

Insurance Carriers and Related Activities

About the position

The Fraud Strategy Process Lead at SquareTrade is responsible for developing and implementing fraud strategies to mitigate risks and enhance customer experience. This role involves analyzing fraud patterns, collaborating with various teams, and leading strategic initiatives to prevent fraud while ensuring compliance with industry standards. The position is pivotal in reducing fraud losses and improving operational efficiency within the Trust & Safety department.

Responsibilities

• Analyze fraud vectors across SquareTrade's platform to develop strategies that identify bad actors and improve customer experience.
• Develop and maintain metrics and KPIs that measure risk mitigation strategies and communicate progress to stakeholders and leadership.
• Coordinate with the Fraud Operations team on policies, procedures, and investigative practices.
• Manage and lead strategic initiatives for fraud prevention and business growth while ensuring a positive customer experience.
• Collaborate cross-functionally with teams including product, operations, legal, analytics, compliance, and engineering to design and implement fraud detection controls.
• Manipulate large amounts of complex data to monitor customer behaviors and detect trends in fraudulent activity.
• Proactively identify new opportunities and strategies to strengthen controls and processes.
• Work with internal teams and third parties to monitor risk trends and meet compliance obligations.

Requirements

• 3-5 years of experience in developing strategies, policies, and procedures for fraud prevention.
• Strong analytical skills with knowledge of data abstraction using SQL, R, SAS, Python, etc.
• Experience with fraud detection capabilities and rule management systems.
• Ability to interact effectively with senior leaders and executives to present findings and strategies.

Nice-to-haves

• Experience in device profiling and customer verification technologies.
• Proven ability to process vast amounts of data into meaningful information.

Benefits

• Robust medical, dental, and vision coverage with employer contributions.
• Inclusive fertility care plan.
• 5% company match into 401(k).
• Open access to mental health benefits including therapy and coaching.
• $75 monthly allowance for self-care and well-being.
• Career experience programs and tuition reimbursement.
• Supportive leave policies including paid parental and grieving leave.
• Flexible paid time off and generous holiday schedule.
• Paid volunteer time.
• Hybrid work arrangements.
• $80 monthly internet connectivity stipend.
• Reimbursement for in-home office setup.