Freedom Boat Club - Director of Operations, Southeast Florida

Brunswick - Miami, FL

Full-time - Manager

Miami, FL

Transportation Equipment Manufacturing

About the position

As part of the talented Freedom Boat Club team (the nation's oldest and largest private member boat club), you will be the regional leader for the territory and face of the club to the members as the Director of Operations, Southeast Florida. We are looking for a strong manager that will drive a remarkable member experience, oversee a fleet of vessels, and develop strong teams. In addition, the Director of Operations is responsible for operational efficiencies and overall club performance. This position will cover the following areas: Ft. Lauderdale, Homestead, Islamorada, and Miami Beach.

Responsibilities

• Analyze, report out and improve KPI metrics across all locations to ensure operations are within or exceeding standards
• Manage operating budget for the district and implement cost saving measures where possible
• Review and approve payroll for Area Location Managers
• Engage in quarterly Achieve Check-Ins and complete annual performance evaluations
• Coordinate directly and via Fleetio, the fleet software system, with the Marine Operations Center to ensure all fleet needs are being addressed and implemented in a timely, efficient, and effective manner
• Perform Fleetio deep cleaning audit regularly to ensure brand standards and member experience goals are met
• Ensure all locations are properly maintaining and cleaning the vessels to standards
• Ensure adequate inventory and supply levels are being maintained at each location and assist with distribution of supplies as required
• Lead onboarding training for new staff; Ensure dock staff receive continual training to ensure safe, engaged, and effective work environments
• Visit all locations on a consistent basis to assess the needs of each location and ensure proper procedures are being executed, proper staffing, and to inspect the fleet
• Develop, coordinate, and implement best practices, SOPs, and location improvement projects to ensure a consistent service throughout the entirety of the club and all corporate locations
• Provide input and update on a continual basis the manager and dock staff manuals
• Responsible for safety performance and ensuring work environments are adequate and safe
• Partner with EH&S to identify opportunities to enhance and implement best practices
• Drive growth and Access to Water by maintaining strong relationships with landlords and execute strategic expansion
• Coordinate existing location lease management/renewals with Demand Planning
• Lead prospecting efforts to identify new location opportunities and negotiations
• Develop and continue relationships with local marina managers, harbor masters and promote a positive symbiotic working relationship with other maritime industry professionals
• Responsible for member satisfaction and retention; Review Qualtrics member feedback on a regular basis. Follow up with Area Location Managers and ensure proper implementation and corrective action is taken.
• Correspond with members on escalations from Area Location Managers; May include any dock related issues including but not limited to complaints, fuel discrepancies, vessel damages, personal injury, and miscellaneous dock charges
• Assist in the development and implementation of a performance incentive-based compensation plan for dock staff to surpass monthly, quarterly, or annual set goals
• Maintain an open line of communication with all Area Location Managers and make oneself available to them and the dock staff
• Become familiar with various local waterways and popular boating destinations that are pertinent to the target demographic and markets
• Aid in future development and implementation of other various special projects that will support the stability and longevity of the Company as directed by senior leadership
• Support outside departments with the execution of events and projects
• All other duties as assigned

Requirements

• Bachelor's degree required
• Demonstrated ability to manage large teams
• Thorough understanding of practices, theories, and policies involved in operations
• Excellent verbal and written communication and people skills
• Must be a self-starter and capable of working unsupervised
• Excellent organizational skills and attention to detail
• Excellent analytical, decision-making, and problem-solving skills
• Proficient in Microsoft Office Suite or related software
• Be at least 21 years of age
• Pass a background/education check, and drug screen
• Have a valid driver's license and a good driving record

Nice-to-haves

• 3-5 years of related operations experience
• Experience in and around boats
• Ability to perform minor boat maintenance
• Positive, cooperative attitude with the capability of working unsupervised

Benefits

• Competitive 401(k) plan with company match
• Discounted membership rates