Freelance IT Desktop Support Technician

$56,160 - $56,160/Yr

Copex - Tampa, FL

Full-time - Entry Level

Tampa, FL

Merchant Wholesalers, Durable Goods

About the position

The Freelance IT Desktop Support Technician at Copex International INC is responsible for providing complex technical support and coordination for end-user touchpoints in a distributed computer environment. This role involves installation, support, and distribution of desktop software and hardware, as well as remote access technologies. The technician will work independently to analyze, design, and implement desktop solutions while acting as a liaison between users and IT partners.

Responsibilities

• Provides complex technical support for desktop, software, and hardware installation and support.
• Performs analysis, diagnosis, installation, and resolution of desktop computer and application software issues.
• Handles remote access technologies and associated problems.
• Coordinates horizontal network cable management processes including installation and repairs.
• Acts as a technical liaison with user groups and IT partners for systems support.
• Responsible for project analysis, design, coordination, and planning for desktop-related projects.
• Updates inventory database and closes trouble tickets and service requests.

Requirements

• Associate's degree in a related field.
• 2+ years of progressive experience in the desktop environment.
• Advanced knowledge of Windows desktop operating systems and Apple.
• Intermediate knowledge of Windows Server Operating System and domain-related administrative tasks.
• Ability to perform troubleshooting and analysis of PC hardware and operating systems.
• Expert level knowledge in at least one area of specialization.
• Intermediate knowledge of LAN environments and communication protocols.

Nice-to-haves

• Experience with RF Guns (1 year preferred).
• Mac Support (1 year preferred).
• Experience with Zebra printers or similar (1 year preferred).

Benefits

• Contract position with hourly pay of $27.00.
• On-call schedule for flexibility.