Freight Agent

$19 - $19/Yr

Southwest Airlines - Minneapolis, MN

Minneapolis, MN

Air Transportation

About the position

The Freight Agent role at Southwest Airlines is essential for ensuring the safe loading and unloading of cargo onto aircraft. This position requires coordination with Ground Operations Teams to meet flight schedules and involves multitasking in various weather conditions. Freight Agents are responsible for customer service, handling cargo information, and ensuring compliance with security procedures. The role includes working assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays. U.S. Citizenship is required under Federal regulations.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Works in air freight facilities
• Responsible for opening/closing of the air freight facilities at which they are working
• Handles Station AMS and radio communications traffic as needed
• Checks Cargo information for each flight
• Answers Cargo facility telephones
• Resolves Customer situations by providing Positively Outrageous Service
• Writes and submits irregularity reports as required
• Checks cargo on hand to see that it is properly logged and accounted for
• Checks that all board mail and Company material is dispatched and sent to indicated Stations
• Re-manifests cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments
• Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program
• Handles cash, checks, credit cards, and coupons as forms of payment for shipments
• Operates a computerized point-of-sale system; resolves related complaints and problems
• Maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
• Performs special tasks or assignments as delegated by Supervisor or Station Management personnel
• Responsible for ground security and assuring operations follow security procedures
• May perform the duties of an Operations Agent

Requirements

• High School Diploma or GED required
• Ability to work well with others as part of a team
• Must be able to obtain and maintain GSC qualification
• Must comply with DOT drug and alcohol testing program
• Ability to read documents, follow instructions, and learn ramp operations procedures
• Ability to type and/or use a computer keyboard with sufficient speed
• Must successfully complete Operations/Freight Agent training program with a 90% or greater average
• Must be aware of hazardous situations and be able to handle emergencies
• Must possess good written and oral skills
• Must be able to effectively communicate verbally by telephone and face to face

Nice-to-haves

• Two years of airline/military related work experience in ramp/operations/provisioning functions
• College coursework or degree
• Foreign language skills are desirable, but not required

Benefits

• Fly for free on any open seat on all Southwest flights for you and eligible dependents
• Company contributions up to 9.3% of eligible earnings for Retirement Savings Plan
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan
• Competitive health insurance for you and your eligible dependents
• Health plan coverage options starting from the first day of employment