Save Mart Supermarkets - Modesto, CA

posted 2 months ago

Full-time - Mid Level
Modesto, CA
Food and Beverage Retailers

About the position

The Fresh Operations Specialist is a pivotal role within The Save Mart Companies, responsible for leading and executing the Fresh operation and merchandising initiatives across the assigned district. This position aims to increase sales, ensure progressive growth profitability, and enhance the customer experience in alignment with the company's overall objectives and goals. The Operations Specialist will collaborate closely with the Store Manager, Assistant Store Manager, and Fresh teams to develop, model, and mentor their Fresh teams, providing leadership, merchandising expertise, and guidance to achieve the company's growth objectives. In this role, the Operations Specialist will support district Fresh teams in various aspects, including succession planning, diversity, performance and change management, and team member recognition. Acting as a servant-leader, the Operations Specialist will foster an open-door communication policy, encouraging dialogue and sharing of ideas to improve store operations. The position requires close collaboration with the District Manager, Store Teams, Merchandising, Central Operations, Brand, and Supply Chain teams to identify key customer-building and product solution opportunities tailored to the communities served. The Operations Specialist is also responsible for monitoring the marketplace, including competition, consumer demands, and demographics, to pivot on advantageous opportunities for the district and banner. Ensuring compliance with legal and governmental regulations, as well as company standards, is a critical aspect of this role. The position is designed to deliver profitability and growth within the assigned district while networking with other Operations Specialists to drive positive results.

Responsibilities

  • Supports and develops Fresh teams within assigned district
  • Executes on the district's Fresh operational, merchandising and brand initiatives
  • Supports Center Stores to achieve operating results, growth objectives, and overall customer experience while maintaining district and banner financial targets
  • Encourages strong and diverse community involvement within the district
  • Leads and encourages innovation from team members to grow the business within the district
  • Supports achievement of key performance metrics such as customer feedback results, labor, team member engagement, front-end productivity, work safety, food safety compliance, cleanliness and sanitation, asset protection, etc.
  • Works collaboratively with District Manager, Merchandising, and Brand teams to execute on merchandising, brand, and store operations standards
  • Identifies and assists Store Manager, ASM, and Fresh Managers on business building opportunities based on local market intelligence
  • Supports effective training and accountability around selling, services, compliance, etc.
  • Identifies opportunities and trends and provides/coaches solutions within Fresh operations
  • Monitors team member and customer engagement and satisfaction indicators as key measurements in internal/external customer feedback
  • Analyzes store results and customer feedback and works with Store Managers, and Communications to develop appropriate response/feedback/action(s)
  • Utilizes effective communication and company tools to provide timely feedback/coaching of team
  • Sets the example in banner values and diversity initiatives
  • Performs other duties as assigned

Requirements

  • 4 Year/Bachelor's degree and/or equivalent experience/training
  • 7 Years related experience inclusive of three years in a Store Manager/Director role, or in progressive leadership roles in a grocery retail environment
  • Strong organizational skills and follow-through
  • Effective communicator in a variety of settings
  • Makes fact-based decisions, possesses integrity and understands the big picture
  • Leads and handles change, deals well with ambiguity, and adapts quickly in a fast-paced environment
  • Routinely requires numerical analysis in their work to determine trends, increase performance and problem solving
  • Dedicated to meeting the expectations and requirements of internal and external customers
  • Strong knowledge about store operations
  • Innovative and supports innovation by team

Nice-to-haves

  • Continuous learner and developer
  • Approaches problems using a logical, systematic, and sequential approach
  • Passionate about the total store experience
  • Results-oriented and demonstrates Excellence in Execution

Benefits

  • Health, Dental, Vision, Life insurance
  • 401K
  • Lifelong Learning Educational opportunities
  • Employee Association (discounted and free tuition options, contests, and support services)
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