Front and Back Office

$35,360 - $45,760/Yr

Estrella Ear, Nose And Throat, P.C. - Sun City West, AZ

Full-time - Mid Level

Sun City West, AZ

Ambulatory Health Care Services

About the position

The position is for a Medical Assistant in a busy Ear, Nose, and Throat (ENT) practice, responsible for both front and back office duties. The ideal candidate will have at least two years of experience in the medical field, preferably with a background in otolaryngology. Bilingual skills in Spanish are a plus. The role involves patient care, clerical responsibilities, and maintaining a therapeutic environment for patients and families.

Responsibilities

• Fulfill patient care responsibilities including checking schedules and organizing patient flow.
• Accompany patients to exam/procedure rooms and assist with dressings and specimen collection.
• Prepare for exams and collect patient history; assist physician with various procedures and charting.
• Relay instructions to patients/families and answer calls providing pertinent information.
• Fulfill daily clerical responsibilities such as managing tasks and correspondences.
• Answer phone calls, schedule patients, check voicemails, and create patient cases as needed.
• Maintain a safe and comfortable environment for patients and families.
• Keep patients and families informed of waiting times.
• Execute daily, weekly, and monthly calibrations for medical equipment.
• Ensure adequate stock of supplies and proper functioning of equipment, including cleaning and sterilizing.
• Execute prior authorizations related to medications and studies.
• Clean and prepare the front office area at the end of each shift.
• Participate in on-call assignments and education programs.
• Attend meetings and participate in the orientation of newly hired personnel.
• Log into office communication portals and stay updated on staff correspondences.
• Clock in and out at the beginning, middle, and end of each shift.
• Submit PTO requests in a timely manner and obtain permission for overtime.
• Perform other related duties as assigned.

Requirements

• High school diploma or GED.
• Certified Medical Assistant certification.
• Current BLS or CPR certification.
• At least 2 years of experience in the medical field.
• Experience in otolaryngology is a plus.
• Bilingual in Spanish is a plus.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance