Best Western Hotels & Resorts - Black River Falls, WI
posted 2 months ago
Full-time
Black River Falls, WI
Accommodation
About the position
The position involves providing excellent customer service to guests at a hotel or motel, ensuring a smooth check-in and check-out process, and maintaining the overall cleanliness and organization of the lobby and common areas.
Responsibilities
- Greet, register, and assign rooms to guests.
- Issue room keys and make confirmations for reservations.
- Keep records of room availability and guests' accounts, either manually or using computers.
- Review accounts and charges with guests during the check-out process.
- Record guest comments or complaints and refer customers to managers as necessary.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages using telephones or telephone switchboards.
- Answer inquiries related to hotel services, guest registration, and travel directions, and make recommendations regarding shopping, dining, or entertainment.
- Clean and maintain lobby and common areas, including restocking supplies and watering plants.
Requirements
- Ability to multi-task effectively.
- Strong attention to detail.
- Reliable transportation to and from work.
