This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Front Desk Admin/Medical Receptionist
$45,760 - $45,760/Yr
Center For Developing Minds - Los Gatos, CA
posted about 2 months ago
Full-time - Entry Level
Los Gatos, CA
Ambulatory Health Care Services
About the position
The Front Desk Admin/Medical Receptionist at the Center for Developing Minds is a full-time role focused on providing exceptional customer service in a developmental and behavioral pediatrics clinic. The position involves managing client interactions, scheduling appointments, and maintaining accurate electronic medical records, all while supporting a team of clinicians in a busy office environment.
Responsibilities
- Deliver courteous, confident, and confidential customer service to clients across a wide range of requests.
- Multitask in a customer service environment, including answering phone calls, managing the schedule of 10-25 clinicians, and greeting/checking-in guests for appointments.
- Accurately process invoices and payments, assisting clinicians and office managers with various needs according to the CDM 'Pyramid of Priority.'
- Welcome guests and efficiently check in clients at their scheduled appointment times.
- Efficiently triage the needs of existing and prospective clients on the telephone, appropriately answering requests or delegating to the right team member.
- Maintain meticulous accuracy of the Electronic Medical Record throughout various patient care needs, including appointment check-in, scheduling, medication refill requests, and medical record information requests.
- Assist with specific patient care needs as requested, including Insurance Prior Authorizations, New Patient Intake Phone Appointments, and General Pharmacy Troubleshooting.
Requirements
- Strong digital literacy skills, including proficiency with Google Suite products and Microsoft Office.
- Effective communication skills, including legible penmanship and proper grammar when writing and speaking.
- Prior experience with printers, copy machines, scanners, and Windows operating system.
- Strong critical thinking, problem solving, and multi-tasking skills.
- Ability to follow proper procedures and ask questions when something does not make sense.
- Prior experience with Charm EHR is preferred, but not required.
Nice-to-haves
- Experience in a medical office setting.
- Typing speed of 40+ wpm.
Benefits
- Paid time off
- Flexible schedule
- Paid sick time
- Retirement plan
