Front Desk Agent/2nd shift

$24,960 - $30,160/Yr

Woodspring Suites UTSA-Medical - San Antonio, TX

Part-time - Entry Level

San Antonio, TX

About the position

The Front Desk Agent at Woodspring Suites UTSA-Medical is responsible for providing exceptional guest service during their stay, including greeting and registering guests, managing reservations, and handling guest inquiries. This part-time position requires a friendly demeanor and the ability to multitask effectively in a fast-paced environment.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with WoodSpring Suites standards.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Maintain proper operation of the telephone switchboard and ensure that all performance standards are met.
• Answer guest inquiries about hotel services, facilities, and hours of operation.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
• Follow all credit policies and be aware of all rates, packages, and special promotions.
• Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
• Assist in emergency procedures as required.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

Requirements

• High school diploma or GED required.
• 2 years of hotel experience preferred.
• Bilingual or multilingual skills are a plus.
• Strong customer service skills and phone etiquette.
• Ability to multi-task and be detail-oriented.
• Effective problem-solving skills in high-pressure situations.
• Ability to work with financial information and basic arithmetic functions.

Nice-to-haves

• Experience in a hotel or related field preferred.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Employee discount